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Raimar's avatar
Raimar
Level 4
11 years ago

error with RAWS installation

Hello, a remote push installation of a remote windows agent fails with this error:   % install failed with error code -532459699 (a deinstallation of a previos raws faileds - registry cleaned m...
  • MaXi_KiNg's avatar
    11 years ago

    Hi,

    problem is solved now.

    I did the following steps:

     

    Solution:

    -Backup of registry has been made (it has been just exported)

    -I copied it on my laptop

    -Installed Notepad ++

    -Opened his registry on my laptop with Notepad ++

    -Searched the following reg key which is as default setted

     

    “{B65C7DC6-0E86-449C-B619-57C36DF87C43}“

     

    -This reg key and some other reg keys related to that reg key have been found and deleted

    -Then searched for the two following reg keys:

     

    “Backup Exec Version 2010R3

    -----------------

    {2E214FDB-1B99-4BF3-BEE4-43B82EB1D6AE} 32 bit RAWS

    {56F39DA5-6287-4FD4-BCA4-870F8ABBFBCE} 64 bit RAWS”

     

    -These two reg keys above have been also found and deleted, so this explains that actually it doesn’t matter if you have a 32 or 64 bit system installed because both of them have been found

    -After these steps, the installation of RAWS went fine.

     

    Please mark this as a solution.

    Thank you very much.