Forum Discussion

yakattack's avatar
yakattack
Level 4
13 years ago

Exchange Information Store not available in selection list

I have a new backup server with Backup Exec 2010 R3.  I am trying to backup the Information store on the Exchange 2007 (SP1) server but it is not available on the selection list.  I can backup the flat files of the server.

I do have the Exchange agent license.

Troubleshooting:

Uninstalled and reinstalled remote agent on the Exchange server (several times)

Uninstalled and reinstalled the Exchange option on the media server

Did a "repair" of Backup Exec on the media server

Ran BE_Support Tool.exe (in the RAWS directory) on the Exchange Server.  No Warnings.  (It did originally say that I needed to run a VSS hotfix which I did).  Permmissions all check out.

Ran remote agent in debug mode.  some dlls "not found": Example:  bedsxchg.dll could not be loaded: The specified module could not be found.

The following article talks about this issue with BUE 12.  http://www.symantec.com/business/support/index?page=content&id=TECH58430

 

S

2010
Agent for Microsoft Exchange Server
Agents
Backing Up
Backup and Recovery
Backup Exec
Installing
Remote Agent for Windows Servers
Troubleshooting
  • VJware's avatar
    VJware
    13 years ago

    E2007 getstoragegroups failed with hr - 0xe000038a for machine = null

    This usually indicated permissions issues especially if the BE logon account is not an explicit member of the Exchange Organization Administrators group AND / OR if missing rights per http://www.symantec.com/docs/TECH51740

    EDIT*** also, check the publishing tab of the remote agent utility on the remote server...it should be publishing the right info

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    13 years ago

    Does the BE service account has an unique mailbox and is not hidden from the GAL ?

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    Have you installed Exchange Management tools on the media server.

  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

    Yes I have Exchange Management Tools on the media server (and I can open the console and access the Exchange server).

     

    Scott

  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

    I have Exchange 2007 SP1 and it is not a domain controller.

     

    From the debug:

     

    [1328] 01/29/12 15:40:41 [fsys\ese]           - AreYouSureThisIsAnExchangeServer: MAILSRV
    [1328] 01/29/12 15:40:41 [fsys\ese]           - MAILSRV is an Exchange server
  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

    Excellent point.  Yes, the service account does have an exchange mailbox,  it is not hidden in the GAL and I have logged on to OWA and sent and received messages with that account.

    It is also in all the Exchange security groups.

    S

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Have a look at - http://www.symantec.com/docs/TECH58430

  • yakattack's avatar
    yakattack
    Level 4
    13 years ago

    Thanks, that is the same article I mentioned in my first post.  I've gone over it several times and haven't found a solution that works.

    I'm not sure about #4.  I have seen references to the timeout for different versions of BUE and the reg key seems to vary.  I'm not sure what the correct key name is for BUE 2010

     

    4. Add the following registry key on the Backup Exec media server 
    Key :HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VirtFile
    Type DWORD 
    Value: VFF Extended Timeout
    set the VFF Extended Timeout to 600 seconds (i.e. 600 Decimal value). 
    Restart the Backup Exec services and browse the Exchange information store
     
    Would using the Advanced Open File Option help?
     
    S
  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Do not use AOFO...

    Create the registry key exactly as outlined in that KB