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TheMind's avatar
TheMind
Level 3
14 years ago

Information Store shows 0kb, can't backup Exchange 2010 with BE 2010 R2

Hello.

I've read several technotes about this, and threads, and haven't found the answer yet. 

I have moved Backup Exec 2010 R2 to a WIndows Server 2008 R2 x64 machine so that I could backup my Exchange 2010.  My Exchange 2010 server is a VM within ESXi 4.1, for reference, but the RAWS is installed on the Exchange 2010 VM, and so is VMWare Tools.  I have installed the Exchange 2010 Management tools on the new BE Media server.  The Exchange 2010 server already has the MAPI/CDO 1.2.1 installed.

I am getting this when trying to choose selections for doing a GRT backup of the Exchange 2010 server...notice that the Information Store shows 0kb for both the Mailbox Database and the Public Folder Database:



I found out that I did NOT have the Backup Exec system account set in the Local Admin group on the Ex2010 server, and did NOT have that account in the "Organization Management" role group.  I fixed both things, and verified that the account is a Local Admin on the mail server and is in the "Organization Management" role group.  Yet, I still can't get the Information Store to populate and backup.

I tried just selecting the Information Store here anyways thinking maybe it was a glitch, and when running the backup, I received this error:



Can anyone tell me what I'm doing wrong and how to get the Exchange 2010 GRT backup to work?
2010
Agent for Microsoft Exchange Server
Agent for VMware Virtual Infrastructure
Backup and Recovery
Backup Exec
BESR 2010
MS Exchange
Remote Agent for Windows Servers
VMware
Windows
  • strangerhkn's avatar
    strangerhkn
    14 years ago

    allmind thank you very much for your answer. I solved my problem.

    My problem was exchange management shell problem. When I install Exchange 2010 SP1 on my exchange server, Exchane management shell doesn't work. I find this problem and I solved EMS problem.

    Now Backup Process works fine.

    Best Regards 

22 Replies

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  • Alex_B_'s avatar
    Alex_B_
    Level 2
    14 years ago
    I have the same Error. The Symantec Support can´t help me.
    Error: E0000391
    V-79-57344-913

    My Exchange Server is a physical Machine.
    But my Backup Exec 2010R2 Media Server is on ESXI 4.1.
    i tried to backup the Information Store to Disk.
    I have read several Comments in this Forum, but i nothing help.

    I have BackupExecSystemRecovery 2010 installed on the Media Server and run an Backup from Exchange.
    When i tried to recover an Email it don´t work.
    I also have put the Media Server to a Domain Controller.
    Put it´s the same Problem.

    Please help me !!!!
  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    Hi,

    Have you tried to...

    1. Uninstall the license for Exchange, and reinstall it in BE 2010?
    2. Uninstall the RAWS agent, and then reinstall it on your Exchange server?

    Thanks,

    Craig
  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    ...also looks like it is a problem, not necessarily with Exchange 2010 though...

    http://seer.entsupport.symantec.com/docs/302844.htm


  • CraigV's avatar
    CraigV
    Moderator
    14 years ago
    ...the other thing you guys can try doing, is to create a stand-alone job. It's either going to be temporary, or prove that your selection list is corrupt and needs to be recreated.
    Try that...new selection list, new job, and then run the backup and see if you get the same error. If so, open a call with Symantec, and I will hit the support flag on this too.
    If you DON'T get the error, and it goes through successfully, you have the following choices:

    1. Check your current selection list and see if it refers to something that may/may not exist anymore. If it does, delete it, and try the original job again...

    2. Use the new job you created, and delete the old one...

    Laters!
  • Alex_B_'s avatar
    Alex_B_
    Level 2
    14 years ago
    1.We have uninstalled  BackupExec and the Exchange Management Tools from the
    Media Server. Then reinstall the management tools and Backupexec.
    Download all Updates.
    2. Uninstalling the Exchange Agent from the Exchange Server (manually; deleting all Registry Keys) and reinstall it.
    3. Create new Backupjob
     
    ...but its the same problem as before.

    When i checked the permissions in the Backupjobs, everything is fine.
    The Information Store shows 0kb.
    When I start a testrun, I get Error E0008703
  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    If it is a remote server, uninstall RAWS, reboot, and then reinstall RAWS, and make sure it is publishing correctly to your media server.
  • Alexey_D's avatar
    Alexey_D
    Level 3
    14 years ago
    I have the same problem with the same environment. Any news about this?
  • Alex_B_'s avatar
    Alex_B_
    Level 2
    14 years ago

    No, nothing helped.

    I call the Symantec Support and i get this

     

    1. On the Backup Exec server and the Exchange server open the Registry Editor and add a DWORD value called MonadRpcTimeOut under the following registry key:
    HKLM\Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Exchange
    Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes
    2. Set the value of MonadRpcTimeOut value to 3600 decimal.
    3. Restart the Backup Exec services on both the Backup Exec Media server and the Exchange Server.
    4. Re-run the backup and verify the results.
     
    But it don´t help for me.
    Please, is there anyone who can help ?????
  • Alexey_D's avatar
    Alexey_D
    Level 3
    14 years ago

    I do the same. But nothing changed. My exchange server don't backup since last weekend!!!

  • DanielS_'s avatar
    DanielS_
    14 years ago

    Hi i have the same problem.

    Nothing helps

    I dont have more ideas Exchange, Backup Exec, Windows are up to date.

     

    Has anyone solved this problem?