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lwalid's avatar
lwalid
Level 2
8 years ago

Exchange Policy doesn't show Information Store

Hi,

First we created an Exchange Policy and specified the Microsoft Information Store to be backed up, and everything went fine. After we opted to delete this policy and create a new one, this time when we tried to add the Microsoft Information Store it didn't show up ! So we checked the permisions and all prerequisites. After 2 days we tried again and it showed up and backed up succesfully , and then we wanted to change the destination storage and here the same issue appeared again.

 

Thank you

7.7
Exchange
NetBackup
  • Lowell_Palecek's avatar
    Lowell_Palecek
    8 years ago

    Bpresolver is not involved during Exchange policy creation. It's used to determine whether a mailbox server is part of a DAG, and to find the appropriate server on which to back up each database in a DAG. It also gets called to find the active server for a DAG database restore, and to find a CAS for a GRT restore.

    The last usage is a no-op from NetBackup 7.6.0.3 forward, in which bpresolver simply returns the host name on which it is run as the "CAS." That was due to the server role and EWS changes in Exchange 2013, but the NetBackup change applies to Exchange 2010 as well.

    So, for your policy creation roles, start with bpcd on the client.

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  • Mike_Gavrilov's avatar
    Mike_Gavrilov
    Level 6
    8 years ago

    It looks like resolving issue. How complicated your Exchange configuration is? DAG or standalone? 

    • Lowell_Palecek's avatar
      Lowell_Palecek
      Level 6
      8 years ago

      The client Exchange Server provides the list. For insight into why sometimes you don't get it, look at the bpcd log on the client.

      • sdo's avatar
        sdo
        Moderator
        8 years ago

        Or in the "bpresolver" log, which is the actual NetBackup Client component which translates the high level "backup policy selection" object names in to "application agent specific" backup selection object names.