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Fabian_Melo's avatar
Fabian_Melo
Level 3
13 years ago
Solved

Install Error (SQL Server Express)

Hello,

 

I need help, when i am installing Backup Exec, in the last step (installing Microsoft SQL Server) shows a message that says "There was an error in the installing".

 

I need to migrate from BE 2010 R1. The SQL and DataBase exists. 

 

Greetings and sorry for my english.

2012
Backup and Recovery
Backup Exec
Compatibility
Installing
Upgrade
  • Fabian_Melo's avatar
    Fabian_Melo
    13 years ago

    Ok, I got it. I uninstalled the BE2010 R1, I restarted the server, I Downloaded SQLSVR_ESN.exe SP4, from Microsoft WebSite and installed "clean" BE 2012. At the moment that the installer questions about SQL, I called the SQLSVR_ESN.exe. and bingo!!, The installation was succesfully.

    Thanks for you helpful.

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi,

     

    Try stopping any antivirus running on the media server, and then running the installation again.

    Thanks!

  • Sush---'s avatar
    Sush---
    Level 6
    13 years ago

    Check the installation logs of Backup Exec. The file that needs to be checked is BKUPINST.HTM.

     

    Thanks,

    -Sush...

  • Fabian_Melo's avatar
    Fabian_Melo
    Level 3
    13 years ago

    Hello

     

    CraigV, I tried to stop the services of the Symantec Endpoint AV, but the issue persist. Thanks to you wink

    Sush... 

    This is a part from the summary.txt this file is named from BKUPINST.HTM

     

     

     
    Microsoft SQL Server 2005 9.00.5000.00 
    ============================== 
    OS Version      :  (Build 7600) 
    Time            : Fri Jun 22 10:01:18 2012 
     
    PRINCIPAL2010 : 64-bit ASP.Net is Registered. Required 32-bit ASP.Net to install Microsoft Reporting Services 2005(32-bit).
    Machine         : PRINCIPAL2010 
    Product         : Microsoft SQL Server Setup Support Files (English) 
    Product Version : 9.00.5000.00 
    Install         : Successful 
    Log File        : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SQLSupport_1.log 
    -------------------------------------------------------------------------------- 
    Machine         : PRINCIPAL2010 
    Product         : Microsoft SQL Server Native Client 
    Product Version : 9.00.5000.00 
    Install         : Successful 
    Log File        : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SQLNCLI_1.log 
    -------------------------------------------------------------------------------- 
    Machine         : PRINCIPAL2010 
    Product         : Microsoft SQL Server VSS Writer 
    Product Version : 9.00.5000.00 
    Install         : Successful 
    Log File        : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SqlWriter_1.log 
    -------------------------------------------------------------------------------- 
    Machine         : PRINCIPAL2010
    Product         : SQL Server Database Services
    Error           : Your upgrade is blocked. For more information about upgrade support, see the "Version and Edition Upgrades" and "Hardware and Software Requirements" topics in SQL Server 2005 Setup Help or SQL Server 2005 Books Online.
    Language check:
    Your upgrade is blocked because of cross-language compatibility rules. For more information about cross-language support, see the Version and Edition Upgrades topic in SQL Server 2005 Setup Help or SQL Server 2005 Books Online.
     
     
    --------------------------------------------------------------------------------
    Machine         : PRINCIPAL2010
    Product         : SQL Server Database Services
    Error           : Your upgrade is blocked. For more information about upgrade support, see the "Version and Edition Upgrades" and "Hardware and Software Requirements" topics in SQL Server 2005 Setup Help or SQL Server 2005 Books Online.
    Language check:
    Your upgrade is blocked because of cross-language compatibility rules. For more information about cross-language support, see the Version and Edition Upgrades topic in SQL Server 2005 Setup Help or SQL Server 2005 Books Online.
     
     
    --------------------------------------------------------------------------------
    Machine         : PRINCIPAL2010 
    Product         : Microsoft SQL Server 2005 Express Edition 
    Product Version : 9.4.5000.00 
    Install         : Failed 
    Log File        : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SQL.log 
    Last Action     : ValidateUpgrade 
    Error String    : Your upgrade is blocked. For more information about upgrade support, see the "Version and Edition Upgrades" and "Hardware and Software Requirements" topics in SQL Server 2005 Setup Help or SQL Server 2005 Books Online.
    Language check:
    Your upgrade is blocked because of cross-language compatibility rules. For more information about cross-language support, see the Version and Edition Upgrades topic in SQL Server 2005 Setup Help or SQL Server 2005 Books Online.
     
     
    Error Number    : 29543 
    -------------------------------------------------------------------------------- 
     
     SQL Server Setup failed. For more information, review the Setup log file in %ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt. 
     
     
    Time            : Fri Jun 22 10:01:37 2012
     
     
    List of log files:
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_Core(Local).log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SQLSupport_1.log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SQLNCLI_1.log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SqlWriter_1.log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SQL.log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_Datastore.xml
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_.NET Framework 2.0.log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_Support.log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_Core.log
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt
    C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0005_PRINCIPAL2010_SCC.log
     
  • Sush---'s avatar
    Sush---
    Level 6
    13 years ago

    Is Backup Exec using the default instance (BKUPEXEC) or is it installed on any NAMED  instance of SQL ?

    If its not the default instance then what is the version of SQL its installed on?

     

    Thanks,

    -Sush...

  • Fabian_Melo's avatar
    Fabian_Melo
    Level 3
    13 years ago

    Backup Exec use the default instance (BKUPEXEC) on SQL Server 2005 

     

    Thanks

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Fabian: As part of the upgrade, the BE services are stopped. I've seen some weird issues where services were in a Stopping state, causing upgrades and installations to fail.

    Maybe try stopping all the BE services, including the SQL service, and then trying the upgrade again!

    Thanks!

  • Fabian_Melo's avatar
    Fabian_Melo
    Level 3
    13 years ago

    Hello CgraigV, I'll try to stop the SQL Server Service (MSSQLSVR) at night, because at the moment it's operative. 

     

    Thanks, and I will to feed back in other post.

  • Fabian_Melo's avatar
    Fabian_Melo
    Level 3
    13 years ago

    Now I restarted the server and stopped all SQL Services, but the issue persists. 

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi Fabian,

     

    You're able to upgrade from BE 2010 R1, but I wonder if you don't rather upgrade to BE 2010 R3 with SP2, and then upgrade to BE 2012 from that?

    Thanks!

  • Fabian_Melo's avatar
    Fabian_Melo
    Level 3
    13 years ago

    Ok, I got it. I uninstalled the BE2010 R1, I restarted the server, I Downloaded SQLSVR_ESN.exe SP4, from Microsoft WebSite and installed "clean" BE 2012. At the moment that the installer questions about SQL, I called the SQLSVR_ESN.exe. and bingo!!, The installation was succesfully.

    Thanks for you helpful.