Inventory Error - Cannot find ref. to error code

Hello,

- Have you enabled bar code rules?
- Please refer the following technote and verify your settings.
Title:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501

- Install the latest drivers.
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)
http://support.veritas.com/docs/273853


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went to options - 'bar code rules' and there are no rules. How do you verify that bar code rules are enabled ?? The tech note you referenced I have allready been through the problem is my robotic libraries tab in the device screen is empty and I cannot get to 'properties' only option is 'refresh'

Hello,

Do you mean to say that the drive HP DA72 is a stand alone drive ?

Regarding the error that you are getting :
Perform these Steps:
1) Turn the device off.
2) Turn the server off.
3) Turn the device on fist.
4) Turn the server on next.
5) Install the latest veritas driver from following link:
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20041101) - Includes Tape Driver Release (20041006) and Robotic Library Release (45) (Intel Only)
http://support.veritas.com/docs/273853

Note:Make sure Removable storage services is stopped. SCSI ID 0,1 and 6 should be avoided as they are reserved IDs.


Note:Also make sure Tape Drive is not connected to RAID Controller.It should be on separate SCSI drive.
Always Inventory the tape(s) before running the backup.

Hope this helps you.

Regards

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The Drive is an internal drive - I did however powered off the entire server. I just noticed that there is a SP 3 out for 9.1. I am going to install it to see if that solves my issue. I will then install the driver file (from your link if sp3 does not work). I will keep you posted.

Hello,

Is your device detected in the Windows device manager?

Have you installed SP3 from the following link?

VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691 - Service Pack 3
http://support.veritas.com/docs/278302

Do update us if the problem persists still.

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Regards.

Installed 9.1 SP3 - still same problem - doing the device driver install from the previous (above) link. Will not know if work until reboot later. Will post results.

Hi,

Could you please update us whether the issue is resolved?


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Installed the Driver update patch as per http://seer.support.veritas.com/docs/273853.htm and still same issue. This driver install spawned another issue in which I had to stop the Removable Storage Service (event 2001 on rasctrs and perflib 1008) and had to set it to manual. It ground the server to a halt while is spammed the event viewer. That is way it took me longer to reply.

Hello,
Please check if the device is present in the hardware compatibility list below. If not please install the OEM drivers.
http://support.veritas.com/docs/271382
http://support.veritas.com/docs/271383

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It is on the HCL - in fact it was working - I just stopped one day. It seems to be doing backups but I am unable to do an Inventory on any tapes.