Forum Discussion

edvkservice's avatar
edvkservice
Level 2
5 years ago

Issue with Exchange Server 2016 and BE 21 Remote Agent

Hello, We upgraded to BE21 and applied the BE21 Remote Agent to our Exchange 2016 CU16. After server reboot the server had a lot of issues (poor performance, services will not start properly or with...
21
Windows Server 2016
  • edvkservice's avatar
    edvkservice
    5 years ago

    Yes, we tried it but the issue was the same. In the meantime we received a reply from Veritas support and it seems that this is a known issue. They recommended disabling the anti-ransomware feature or to use the Remote Agent of BE 20.6. We tried it directly with the BE 20.6 Remote Agent and it worked.

kf2013's avatar
kf2013
Moderator

I upgrade from BE20.6 to BE21 without issus. I am backing up SQL resource.

Did you try to uninstall BE agent and resinstall BE agent again?

You may check the task manager to find out which process is causing poor performance.

edvkservice's avatar
edvkservice
Level 2
5 years ago

Yes, we tried it but the issue was the same. In the meantime we received a reply from Veritas support and it seems that this is a known issue. They recommended disabling the anti-ransomware feature or to use the Remote Agent of BE 20.6. We tried it directly with the BE 20.6 Remote Agent and it worked.

  • RogRubin's avatar
    RogRubin
    Moderator
    5 years ago

    Could you send me your case number in a private message please?
    Thank you