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Don_Juan's avatar
Don_Juan
Level 2
11 years ago

Logon accounts

Hi Guys, I have just changed the passwords on 3 servers one of whichis the main backup exec server and the other 2 have the agent installed.

 

2 Things to ask:

 

1: why are the test credentials failing if i have created the accounts with the correct credentials?

2: i am constaly being told that the agents do not have the latest updates, but whern i try to update them they fail, i have even scheduled the job to update and that fails too.

 

Any help on these matters would be much appreciated.

2012
Agents
Backup and Recovery
Backup Exec
Managing Backup Devices
Upgrade
Windows Server (2003-2008)
  • Don_Juan's avatar
    Don_Juan
    11 years ago

    Hi Guys, the issue was larger than expected. i had a hotfix and SP2 installed and in relation to this had trouble when changing the logon accounts. this was also affected by the Known error in bottom left corner of console whihc reads

     

    Adapter6 Info failed.

     

    All issue are now cleared after spending 2 hours on the phone to support which was great.

4 Replies

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  • Dharamveer's avatar
    Dharamveer
    Level 3
    11 years ago

    which version are u using. If it is BE 2012 Kindly apply SP2 and update with latest patch.

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Hi,

     

    How did you change the password? I prefered to use BEutility.exe which would change every service accordingly, so if you haven't done this on the media server, do so and browse each server from the media server (BE itself).

    Report back with an update.

    Thanks!

  • Yukesh's avatar
    Yukesh
    Level 2
    11 years ago

    Hi,

       1. What is the error message you get when the update fails. if possible attach the screenshot.

    Regards,

    Yukesh

  • Don_Juan's avatar
    Don_Juan
    Level 2
    11 years ago

    Hi Guys, the issue was larger than expected. i had a hotfix and SP2 installed and in relation to this had trouble when changing the logon accounts. this was also affected by the Known error in bottom left corner of console whihc reads

     

    Adapter6 Info failed.

     

    All issue are now cleared after spending 2 hours on the phone to support which was great.