Forum Discussion

Artegic's avatar
Artegic
Level 6
11 years ago

Manual eject reports Backup Exec job engine system service not responding

Backup Exec 2012 SP4 on Windows 2008 R2 driving a Tandberg T24 LTO5 library and a standalone LTO5 drive. Whenever I eject a tape from the standalone drive from the Backup Exec console via right cl...
Backup and Recovery
Backup Exec
Error messages
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    11 years ago

    I don't have access to a test machine with a tape drive now, though would you pls try this ~

    Using BEUtility.exe (typically located at \Program Files\Symantec\Backup Exec directory), highlight All Media Servers and then right-click on your media server and choose Edit Configuration. Set Media Remove to Yes/No.

    Then from the UI - Configuration & Settings, choose Alerts  & Notifications and then choose Configure Alert Categories. Highlight Media Remove alert and uncheck the option to automatically clear the alert. (OR set the option to automatically clear after 10 mins giving you sufficient time to manually respond to the alert)

    From the UI - Configuration & Settings, choose Backup Exec settings and then Preferences. Ensure the option to automatically display new alerts is enabled.

    Try to manually eject the tape and once the tape is removed, respond OK to the media remove alert nd check if the error message appears or not.

     

VJware's avatar
VJware
Level 6
11 years ago

I don't have access to a test machine with a tape drive now, though would you pls try this ~

Using BEUtility.exe (typically located at \Program Files\Symantec\Backup Exec directory), highlight All Media Servers and then right-click on your media server and choose Edit Configuration. Set Media Remove to Yes/No.

Then from the UI - Configuration & Settings, choose Alerts  & Notifications and then choose Configure Alert Categories. Highlight Media Remove alert and uncheck the option to automatically clear the alert. (OR set the option to automatically clear after 10 mins giving you sufficient time to manually respond to the alert)

From the UI - Configuration & Settings, choose Backup Exec settings and then Preferences. Ensure the option to automatically display new alerts is enabled.

Try to manually eject the tape and once the tape is removed, respond OK to the media remove alert nd check if the error message appears or not.