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D_Corrigan's avatar
D_Corrigan
Level 3
8 years ago

Pre-Installation Check Failures

We wanted to trial BE2016 before we renew our 2015 so we dedicated a spare server for the task. New install Server 2012r2.

I have two pre-installation errors I cannot seem to resolve. The first is a "The server service is not running" message. As far as I can tell everything but AD is running including file and print sharing, Hyper-V and IIS. I'm not really sure what it's looking for.

The second issue is "SQL instance BKEXEC was found on this system. The SQL instance is invalid...."Actually there is no possible way there is a BE SQL instance on this server because it's never been installed. Not really sure how to work around that either

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  • MiJan's avatar
    MiJan
    Level 0
    7 years ago

    I had the same issue. Resolved by running the installer as admin.
    Thanks Spectri and KCGuy765.

  • DarthBilly's avatar
    DarthBilly
    Level 5
    8 years ago

    First, let check for the server service. In Windows Services, look for "Server" Make sure it's started. Also while you're in services, look for SQL Server(BKUPEXEC).

      • DarthBilly's avatar
        DarthBilly
        Level 5
        8 years ago

        I'm going to assume you meant "It is running" Can you run the preinstall checker and attach it please.