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Nicolas_Nickisc's avatar
Nicolas_Nickisc
Level 4
11 years ago

Problem with IDR/RemoteAgent after the newest SP

On August 14th we had a successful backup of a Windows Server machine including a new .DR-file.

Then, the newest SP for BE 2010R3 was installed and right after this it happened:

The Server machine was accidentally killed - no problem  using IDR, I thought.

The IDR process then was started successfully until the window comes up where you can see what is done at the moment and which media is used.

There the process hangs for a while and then complains, that I have to make sure that the Remote agent is running and that the correct version is installed.

I guess, the problem is that the Agent was updated with the last SP and the backup was done with the old one installed on the BE machine.

 

What can I do ?

2010
Agents
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)
  • Colin_Weaver's avatar
    Colin_Weaver
    11 years ago

    If the error refers to the version of the remote agent started by the IDR process then you may need to create a new IDR ISO/CD

     

    EDIT: Also just in case anyone wonders where the accidental Exchange posts and replies went, as these were mistakenly in this thread  and completely off topic, I have removed them to tidy up the thread.

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  • lmosla's avatar
    lmosla
    Level 6
    11 years ago

    Hello Nicolas Nickisch, 

    Unfortunately, you are absolutely correct.  I recommend rebuilding the server, pushing the agent and then restore with the last full backup.

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    11 years ago

    If the error refers to the version of the remote agent started by the IDR process then you may need to create a new IDR ISO/CD

     

    EDIT: Also just in case anyone wonders where the accidental Exchange posts and replies went, as these were mistakenly in this thread  and completely off topic, I have removed them to tidy up the thread.

  • Nicolas_Nickisc's avatar
    Nicolas_Nickisc
    Level 4
    11 years ago

    Okay, just to be clear: You think it is enough to run the IDR Wizard again now (with the new Agent), make a new CD and throw the old one away ?

    That would be nice!

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    11 years ago

    It is actually a troubleshooting suggestion more than knowing the answer, however if you have not made a new IDR CD since installing the Service Pack then it is a sensible suggestion