Forum Discussion

Jeff_Allen's avatar
Jeff_Allen
Level 4
16 years ago

RALUS Agent doesn't start

After multiple sucessfull installs and uninstalls I continue to get this error when trying to start the Ralus agent manually.

 

[root@froggy bin]# /etc/init.d/VRTSralus.init start
Starting Symantec Backup Exec Remote Agent ./etc/init.d/VRTSralus.init: line 23: 29656 Segmentation fault      /opt/VRTSralus/bin/beremote >/var/VRTSralus/beremote.service.log 2>/var/VRTSralus/beremote.service.log
.............................
Starting Symantec Backup Exec Remote Agent:                              [FAILED]
[root@froggy bin]#

 

I am at a loss as this has worked on numerous other boxes I have installed on recently....

 

Thanks in advance for your help.

12.x and Earlier
Agents
Backup and Recovery
Backup Exec
Linux
Mac OS
  • Jeff_Allen's avatar
    Jeff_Allen
    Level 4
    16 years ago

    For some reasin this shows as solved... it is not... here is what I get from the debug agent... not much help...

     

    [root@sip ~]# cd /opt/VRTSralus/bin
    [root@sip bin]# ./beremote --log-console
    Segmentation fault
    [root@sip bin]#

  • Ben_L_'s avatar
    Ben_L_
    Level 6
    16 years ago
    Well that doesn't seem to help much.  Honestly the best suggestion I could give you would be to call in and open a support ticket so we can really dig into the issue.
  • Jeff_Allen's avatar
    Jeff_Allen
    Level 4
    16 years ago
    Hi, Thanks for your response. We do not have LDAP enabled on this server. I plan to call the support line this week to try and get a resolution.
  • Symanticus's avatar
    Symanticus
    Level 6
    16 years ago
    Hi All,

    My system is: Linux LinDeb-login01 2.6.26-2-686 #1 SMP Thu Mar 26 01:08:11 UTC 2009 i686 GNU/Linux

    when i tried to start the agent manually, it got error same asbove and the error log is like the following:

    LinDeb-login01:/etc/VRTSralus# vi /var/VRTSralus/beremote.service.log
    /opt/VRTSralus/bin/beremote: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory

    where and how can I download the runtime libraries then ?

    Thanks.


  • kkate's avatar
    kkate
    Level 5
    16 years ago
    We have to uninstall the ralus agent, rename or delete the install directory of rallus agent on unix server.

    Try to install ralus agent again.
    Start the service.
    Try to backup unix machine.

    Please reply any quereis

    Regards
    KK
  • Hemant_Jain's avatar
    Hemant_Jain
    Level 6
    16 years ago

    Hi

    Please go through this tech note:

    http://support.veritas.com/docs/306806

    This should fix it. Please provide the version of RALUS you are using, and refer to software compatibility list to check if this version of RALUS supports RHEL 5. Please mark it as resolved if this fixes the issue.