Mac OS X Agent stalling during backup

Problem

When you start the Backup Exec Remote Agent for Mac (RAMS) from an SSH session, backups may stall when encountering files or folders with non-ASCII characters in their names.

Cause

When you remotely access Mac OS X over SSH, the locale environment variables are not set, resulting in the session using C-language encoding.

If the Backup Exec Remote Agent for Mac is started over SSH, it inherits the encoding of the session, resulting in backups stalling when encountering file and folder names that do not match the C-language encoding.

Solution

OPTION 1

Start the Remote Agent from a Terminal session by connecting to the server using Apple Remote Desktop or VNC.

OPTION 2

Before starting the Remote Agent, execute the following commands in the SSH session:

export LC_ALL=en_US.UTF-8
export LANG=en_US.UTF-8

This will set the session's language to English (US) with UTF-8 encoding.