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JoelPetersenIT's avatar
JoelPetersenIT
Level 3
14 years ago

Remote Agent keeps Crashing!

Hi Guys,

I am using Backup Exec 12.5 on all my servers (Windows 2003).

However, the Remote agent on 2 out of around 20 keeps crashing!

the rest are ok no dramas at all

My Manager and I have changed the settings and it worked for about a week but now this fix doesnt work!

Help Please!
12.x and Earlier
Backing Up
Backup and Recovery
Backup Exec
Managing Backup Devices
Remote Agent for Windows Servers
  • AmolB's avatar
    AmolB
    14 years ago
    On your media server, browse to  X:\Program Files\Symantec\Backup Exec, right click  beremote.exe and then

    check the version  of remote agent.

    On the remote server you will find the beremote.exe at X:\Program Files\Symantec\Backup Exec\Raws,

    Both should have the same version, also check the event viewer on your remote server for any errors related to remote agent.

10 Replies

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  • AmolB's avatar
    AmolB
    Moderator
    14 years ago
    Check the version of Remote agent on the Media server and on the 2 remote servers where are having problem.
  • JoelPetersenIT's avatar
    JoelPetersenIT
    Level 3
    14 years ago
    Remote Agent 12.5 Rev 2213.144
                   Utility   12.5 REV 2213.0

    thats on both remote machines
  • AmolB's avatar
    AmolB
    Moderator
    14 years ago
    On your media server, browse to  X:\Program Files\Symantec\Backup Exec, right click  beremote.exe and then

    check the version  of remote agent.

    On the remote server you will find the beremote.exe at X:\Program Files\Symantec\Backup Exec\Raws,

    Both should have the same version, also check the event viewer on your remote server for any errors related to remote agent.
  • JoelPetersenIT's avatar
    JoelPetersenIT
    Level 3
    14 years ago

    The Media server and the Remote server have different versions,

    Media:12.5.2213.163
    Remote: 12.5.2213.144

    is this the Problem?

  • pkh's avatar
    pkh
    Moderator
    14 years ago
    @Joel - Did Amol's answer solved your problem?  If not, do unmark it as a solution.  Otherwise, it will give a false impression that your problem is resolved.
  • JoelPetersenIT's avatar
    JoelPetersenIT
    Level 3
    14 years ago
    the different versions were the problem, have now updated and everything is going smoothly

    thanks Amol
  • CraigV's avatar
    CraigV
    Moderator
    14 years ago
    Have you checked that those servers are publishing correctly, and have you considered a reinstall of the RAWS agent via a remote push install?
  • JoelPetersenIT's avatar
    JoelPetersenIT
    Level 3
    14 years ago
    we have done a restall back in March when this problem first started, but when the problem came back we have tried for a different way to fix it, and i have now updated the versions so they are all the same now and it seems to be running ok now