Forum Discussion

Mike_Sr_'s avatar
Mike_Sr_
Level 3
11 years ago

Restoring a Hyper-V vm fails accessing staging directory

Hello all. I'm attempting to restore a single Server 2008 R2 Hyper-V virtual machine using BE 2012, but it fails when trying to access the c:\Temp staging directory. Here is the exact error:

The job failed with the following error: An error occurred while creating or accessing the directory specified for this operation. Check to make sure that the B2D folder and/or the temporary path specified for this operation are valid.

And-

 

V-79-57344-4611 - An error occurred creating or accessing the directory z:\TEMP specified for this operation. Ensure that the directory is accessible and can be written to.

I've tried changing the path to another drive, same error, checked permissions to the directories, they are accessible by the service account, but no luck. Any suggestions would be appreciated.

Thanks.

2012
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)

15 Replies

Sort By
Show More
  • Mike_Sr_'s avatar
    Mike_Sr_
    Level 3
    11 years ago

    Yes, the restore still fails trying to stage to the local directory with the same error.

  • Kunal_Mudliyar1's avatar
    Kunal_Mudliyar1
    Level 6
    11 years ago

    Mike, if you see the same error even after updating the remote agents I would suggest logging a support case with Symantec for this issue.

    Thanks.

  • Mike_Sr_'s avatar
    Mike_Sr_
    Level 3
    11 years ago

    The issue was ultimately resolved by installing SP2, but here are some observations and a suggestion.

    • The error stating that the job could not access the staging directory is a misnomer, the directory is not written to, at least from what I observed while watching the backup.
    • Restoring a VM creates a directory, Microsoft Hyper-V, which is not a big deal, but it does create clutter-is this by design?
    • Lastly, it would be nice if BE prompted for the correct media needed for a restore job, instead of failing with a generic error. I used Commvault previously, and if the media was not available/online, the software prompted you for the correct media.

    Thanks to all for your assistance.