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Owen_Brady's avatar
Owen_Brady
Level 3
11 years ago

Restoring from old tapes - catalog completes but no server info in set

I am attempting to get some data off some old tapes from 2009. I have Inventoried and Catalogged the tapes in Backup Exec 2012, and the Catalog job has successfully completed, showing that there is 114GB of data on the tape. However when I look at the tape in the storage view there are no Backup Sets!

I looked at the Job Log for the Catalog job and it is showing that there are 6 backup sets on the tape... but there seems to be no server name for the backup sets (see attached image). Is there any way I can just manually get this data off the tapes? It is obviously there, I could even see the Catalog job listing file names as it ran!

Thanks for any help.

Backup and Recovery
Backup Exec
Backup Exec (media server only)
Restore
Troubleshooting
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    11 years ago

    Okay, so these tapes were probably written with a different software. Usually, the same .mtf format is used, but this could explain as to why the catalogs moved to an incompatible folder.

    If the ArcServe backups were made with certain settings such as compression/encryption, then these data will not be restored by BE..

    Enabling debugging during cataloging may tell us which software or version of BE was used. It may be worthwhile to try restoring using native Windows backup or BE 2010 (however, this may be difficult to test).

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  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Which version of BE was used to backup this data ?

    And as you can see the backup sets under the Storage tab (but not other Backup & Restore), do you have an option to right-click these backup sets and choose Duplicate ? if yes, would you duplicate few backup sets to disk and check.

  • Owen_Brady's avatar
    Owen_Brady
    Level 3
    11 years ago

    Couldn't tell you what version unfortunately as it was before I was employed here. It might even be a version of Brighstor ArcServe given we still have the CDs for it in a filing cabinet here.

  • Owen_Brady's avatar
    Owen_Brady
    Level 3
    11 years ago

    Attempted the duplication, which failed with "The DC2000 cartridge has was formatted with an unrecognized format."

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Okay, so these tapes were probably written with a different software. Usually, the same .mtf format is used, but this could explain as to why the catalogs moved to an incompatible folder.

    If the ArcServe backups were made with certain settings such as compression/encryption, then these data will not be restored by BE..

    Enabling debugging during cataloging may tell us which software or version of BE was used. It may be worthwhile to try restoring using native Windows backup or BE 2010 (however, this may be difficult to test).

  • Owen_Brady's avatar
    Owen_Brady
    Level 3
    11 years ago

    I'm looking at two options at the moment: install ArcServe or try to use tapes from when I think we switched over to BE and hope the data hung around long enough to be on those tapes. I'll probably try the latter first.

    I'll mark this one resolved because at this point I don't think BE2012 is going to be able to restore these old tapes.

    Thanks for all your help!