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DCA-IT's avatar
DCA-IT
Level 4
6 years ago

Services not starting after a reboot

BE 20, Feature Pack 3, Hotfix 100044342

Following a server reboot, some Backup Exec services are not starting up despite being set to Automatic startup.
This has happened twice now, once with the services set to log on as the BackupExec service account and once as Local System.

Services failing to start are:
Backup Exec Agent Browser
Backup Exec Device & Media Service
Backup Exec Job Engine
Backup Exec Management Service
Backup Exec Server

I have to start these manually which is not good as there are backups schedulled to run which are waiting and decaying backup window times.

20
Windows Server 2016
  • DCA-IT's avatar
    DCA-IT
    6 years ago

    Seems this is the fix:

    1. Run regedit
    2. Locate the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
    3. In the right pane, locate the ServicesPipeTimeout entry.

    ** If the ServicesPipeTimeout entry does not exist, you must create it with a DWORD value of Decimal 120000

    4. Restart the computer.

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  • AlexMatts's avatar
    AlexMatts
    Level 6
    6 years ago

    Hello, DCA-IT –

    Thank you for posting this issue to the VOX Community Backup & Recovery forum and contacting me personally in regard to your support experience.

    kellyromer, would you mind placing Richard in contact with someone who may be able to provide a solution?

    Kindly –
    Alexandra
    VOX Community Manager