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Jan12345's avatar
Jan12345
Level 3
13 years ago

SharePoint 2010 restore fails - 0xe0001602 Access is denied

Hi,

We are currently testing our Backup Exec 2010 R3 backups of our SharePoint 2010 installation. Backup Exec and it's agents have all been patched to the latest level including hotfixes.

We tried making a backup of a site onto tape. Then deleted the site and tried restoring it again. We end up with the following errors, which we cannot find any information on (also nothing in the Windows Event Viewer or in the SharePoint logs):

The Job Information, Job Operation - Restore, Set Information, Restore Set Information shows the error:

 V-79-57344-65300 - The Sharepoint resource is not responding. Backup set canceled.

This is strange, because the SharePoint server responds just fine (it ran a backup just a few minutes earlier). Further down in the Job Log, at the Job Completion Status, it says:

 Job ended: 8. december 2011 at 14:31:25
Completed status: Failed
Final error: 0xe0001602 - Access is denied (Share point backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5634

And under Errors:

 Click an error below to locate it in the job log
Restore
V-79-57344-65300 - The Sharepoint resource is not responding. Backup set canceled.

Can anyone help us getting this running?

Best regards, Jan.

2010
Agent for Microsoft SharePoint
Agents
Backup and Recovery
Backup Exec
Error messages
MS Sharepoint
Restore
Troubleshooting

16 Replies

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  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Have you looked at http://www.symantec.com/docs/TECH167235 ?

  • ArulPrasad's avatar
    ArulPrasad
    Level 6
    13 years ago

    If You have Sp1 For sharepoint This Might Be an issues which Is under investigation.

    http://www.symantec.com/docs/TECH167235  (Applies to restore As well)
     

    There should be a HF available, currently Under QA test.

     

    If The issues Is Urgent You might Need to Open up an formal Support case For the BETA Fix.

    Regards,

    Arul
     

  • Jan12345's avatar
    Jan12345
    Level 3
    13 years ago

    Yes. It refers to backup to disk. This is a tape backup/restore.

  • Jan12345's avatar
    Jan12345
    Level 3
    13 years ago

    No, it is not mirrored. The SharePoint 2010 front end uses a named SQL Server 2008 instance.

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Could be that RAWS stopped responding on the Sharepoint server ...Is the RAWS service running ?

  • Jan12345's avatar
    Jan12345
    Level 3
    13 years ago

    Yes, the "Backup Exec Remote Agent for Windows Systems" is running.

    I also just checked the SharePoint version in the SharePoint 2010 Central Administration. The level is Microsoft SharePoint 2010 Service Pack 1 (SP1) 14.0.6029.1000, with some products having Hotfix for Microsoft Office Server (KB2596505) 14.0.6105.5000 applied.

  • VJware's avatar
    VJware
    Level 6
    13 years ago

    Does this backup successfully to disk ? Have you also tried a backup without GRT ?

  • Jan12345's avatar
    Jan12345
    Level 3
    13 years ago

    Yes, it did the backup without problems. I haven't tried it without GRT. We did a full backup of the WSS_Contents store, and I need to restore a single site in order to demonstrate that it works before going live.

  • Jan12345's avatar
    Jan12345
    Level 3
    13 years ago

    Sorry, I didn't read your question properly. We tried last week to do backups to disk (in order to save us mounting a tape), but that didn't work either. And the articles mentions problems with to-disk backups, which is why we decided to test it using tapes.