Symantec BE2010: Job Completed with Exception-Files skipped No Backup of Data

From a command prompt on the target server, run 

vssadmin list writer

If any of the writers has an error, reboot the server and try again.

Hi PKH,

thank you for your kind response, i have run the command and the result shows no error.

Incase maybe some issue, i have also rebooted server. and run the job but getting same result files skipped. 

appreciate your kind assistance.

Check for specific VSS / volsnap errors in the event viewer.

Also, do ensure the Shadow Copies of the C:\ volume is set to No Limit.

Set the Volume Shadow Copy and the Microsoft Software Shadow Copy Provider services are enabled, stopped and startup type set to Manual.

If running Windows Server 2003, do ensure the VSS roll up updates from MS are applied.
 

1. Check the Windows Event log to see what the errors are

i have checked the Event log, i am getting the VSS error(Event ID: 8193), searching on google, i have found the microsoft link regarding the mentioned above event id and i follow the steps. i have checked the vss service is also enabled and set to manual.

maybe if we fix this issue, we may find the solution for this. i am working on this but i need your assistance please. 

2. Check that all the item skipped do exist

i have checked all the items...only two files i couldn't find i.e., lastalive0.dat and lastalive1.dat files apart from this i can see all the files present.

3. Enable AOFO in your job and choose the MS provider

as inform i did according, enable AOFO run the job but the same issue.

i have check the box ...use AOFO, in that MS VSS and Snapshot Provider: system-use microsoft shadow copy provider.

also i have also check the box "process logical vol for backup one at a time".

------Result

the same 7 files skipped

-AOFO: Initialization failure

Hi VJware,

thanks for your response, i have checked as per your comments...please check the below result.

i have found VSS error

yes the i have checked the shadow copies of C which is set to no limit.

yes VSS and MS Shadow copy provider are enabled

vss servicess are set to manual.

my server running windows server 2008r2

please advise, i have been searching for solution for this issue for a long time but couldn't find it.

i need supervision advise on this to address the issue. TIA

What is the VSS error ?

And if possible, can you PM or attach the complete Application and System event viewer logs ? Thanks.

hi pkh, i have replied to your comment but in that i have mentioned one microsoft link, so may it will get moderate and then publish.

hi VJware, i have pm...please check and advise. thanks

Based on the error in the system log, try this :-

On the remote server, browse to HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList and find all values that ends in ".bak". Delete such registry entries (do ensure you backup the registry prior to delete) and reboot the server.

Rerun the backup and check.