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adil-it's avatar
adil-it
Level 3
13 years ago

Symentac Backup Exec (Sudden Errors)

I am using Symentac bakup exec 12.5. i have scheduled backup for everyday with changing tapes every week. everything was ok since last week where all of sudden i started getting these errors for my backups. if anyone can help on below screenshots.that would be grateful

1.XYZ job failed : A job failed with following error : A failure occured querying a writer status

2. Error category : Resource Errors

Error             : e00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

For additional information regarding this error refer to link V-79-57344-34040

3. Warninig : Media statistics have been lost some time in the past, robotic library

4. Error category : Resource Errors

Error             : e000fed1 - A failure occurred querying the Writer status.

For additional information regarding this error refer to link V-79-57344-65233

 

If anyone can help me on the above error, i would be grateful to you.

Waiting for early response

12.x and Earlier
Backing Up
Backup and Recovery
Backup Exec
Error messages
  • CraigV's avatar
    CraigV
    13 years ago

    Hi there,

     

    For the errors, check for the following:

    1. Log onto the server giving you the VSS errors, and then type the following from a command prompt: vssadmin list writers. Anything not Stable and Running is in error. You can resolve this normally by restarting the server, or reregistering the VSS *.dlls as per the TN below:

    http://www.symantec.com/business/support/index?page=content&id=TECH70486

    2. If the connection has been lost, it could be that the RAWS agent has stopped. Log onto the server in question and check this out. If it has stopped, start it up again and try running a backup once more. Check and make sure that no AV or firewall is blocking communications between the media server and the remote server.

    3. Check the TNs below as they might assist you in correcting this particular error:

    http://www.symantec.com/business/support/index?page=content&id=TECH5687

    http://www.symantec.com/business/support/index?page=content&id=TECH7645

    4. Same as #1.

     

    As always, make sure that the media server has the latest SP installed for BE 12.5, as well as any subsequent patches. Then push-install these to any remote servers you might have.

     

    Thanks!

5 Replies

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  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi there,

     

    For the errors, check for the following:

    1. Log onto the server giving you the VSS errors, and then type the following from a command prompt: vssadmin list writers. Anything not Stable and Running is in error. You can resolve this normally by restarting the server, or reregistering the VSS *.dlls as per the TN below:

    http://www.symantec.com/business/support/index?page=content&id=TECH70486

    2. If the connection has been lost, it could be that the RAWS agent has stopped. Log onto the server in question and check this out. If it has stopped, start it up again and try running a backup once more. Check and make sure that no AV or firewall is blocking communications between the media server and the remote server.

    3. Check the TNs below as they might assist you in correcting this particular error:

    http://www.symantec.com/business/support/index?page=content&id=TECH5687

    http://www.symantec.com/business/support/index?page=content&id=TECH7645

    4. Same as #1.

     

    As always, make sure that the media server has the latest SP installed for BE 12.5, as well as any subsequent patches. Then push-install these to any remote servers you might have.

     

    Thanks!

  • adil-it's avatar
    adil-it
    Level 3
    13 years ago

     

    Set type               : Backup
Set status             : Completed
Set description        : 

    Resource name          : \\dc2.aayanre.com\Microsoft Information Store\First Storage Group
Logon account          : System Logon Account
Encryption used        : None

    Error                  : e000fed1 - A failure occurred querying the Writer status.

    Agent used                     : Yes
Advanced Open File Option used : Microsoft Volume Shadow Copy Service (VSS

    Its failing here

  • adil-it's avatar
    adil-it
    Level 3
    13 years ago

    Hi Craig

     i have checked the vssadmin list all are stable with no errors. so i think no need of reregistering the VSS

     

     

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    ...check the Event Viewer to see if you're getting VSS errors there. THat error means you have an issue. The writers could be erroring out during the backup on DC2, or even the media server...