Forum Discussion

dreamerkan's avatar
dreamerkan
Level 3
14 years ago

symsnap.sys BSOD

Dear all, I have a file server with Windows 2003 Server SP2. Before, it is installed with Symantec BE 11d & System Recovery. Later, we deploy VM and this server become virtualized. Then, we p...
2010
Backup and Recovery
Backup Exec
Troubleshooting
  • dreamerkan's avatar
    dreamerkan
    14 years ago

    I have uninstall the NAV 10.0 and the server run fine now.

     

    I don't know if it is related, but the server does not BSOD in these days.

     

    All I have to do is to keep monitoring.

     

    Ivan

Dev_T's avatar
Dev_T
Level 6
14 years ago

 Hello,

 

The symsnap.sys is the driver provided by Backup Exec System Recovery to take the snapshot.

Symsnap is still present on the system, means BESR is not uninstalled correctly.

Please check if BESR is present in Add/Remove program OR put in the BESR CD and uninstall BESR.

You can also sheck symsnap.sys file under %SystemRoot%windows\System32 folder, if this file is present, than it sure that BESR is not correctly uninstalled.

Hope this helps...