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TeeJayUu's avatar
TeeJayUu
Level 4
13 years ago

System Lock on Quantum SuperLoader

Hi

Have just purchased a Quantum SuperLoader 3 and using BUE 2010 (R1).  Every time I perform an operation on the tape (Job, Inventory, etc) I get the following when I try and eject the tape:

System Lock, Chk Bkup SW Cfg

Admittedly, I am new to tape loader having used a HP DAT 160 drive, but the only way I seem to be able to eject the tape is to turn the server off, turn the Quantum off, turn the Quantum back on, eject the tape and turn the server back on.

Does anyone one else use a SuperLoader that can point me in the right directionor is it something to do with BUE?

Thanks

Tony

2010
Backup and Recovery
Backup Exec
Error messages
Managing Backup Devices
  • pkh's avatar
    pkh
    13 years ago

    @TeeJayUu - I think you should not disable the locking of the library.  If you do that, someone can remove the magazine while a backup is being done and you might end up with a failure.

    You should schedule an unlock job instead.  Right-click on the library and select Unlock.  You will get an Unlock job, you can then use the schedule section to schedule it to run at a convenient time.  I run mine at 0845 hours so that the library is unlocked when I start my day.

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  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi Tony,

     

    BE grabs exclusive hold of the library. To eject a tape from the front panel of the library, or even remove slots, you need to first unlock the library from within BE itself. Once done, you can remove slots and then the tape.

    Thanks!

  • TeeJayUu's avatar
    TeeJayUu
    Level 4
    13 years ago

    Thanks Craig - is there anyway to automate/script unlocking the the SuperLoader?

    Thanks

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    No, not that I have seen. It's quick though...it literally takes less than 5 seconds for BE to release the lock.

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    13 years ago

    If you use import/export jobs from within BE, you don't need to worry about the locking of hte library as that is handled automatically.

    If you wish to bulk load/unload by removing the entire magazine, then you need to run an unlock job first, then an inventory job (or scan) after you have re-installed the magazine.

    That registry key is safe to change.  Here is the full details http://www.symantec.com/docs/TECH67698

    In BE 2012, the default behavior has changed to NOT lock libraries by default.

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    If you use import/export jobs from within BE, you don't need to worry about the locking of hte library as that is handled automatically.

    This is not true.  You still need to unlock the library before you can open the mailslot.

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    @TeeJayUu - I think you should not disable the locking of the library.  If you do that, someone can remove the magazine while a backup is being done and you might end up with a failure.

    You should schedule an unlock job instead.  Right-click on the library and select Unlock.  You will get an Unlock job, you can then use the schedule section to schedule it to run at a convenient time.  I run mine at 0845 hours so that the library is unlocked when I start my day.

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    13 years ago

    An unlock job is NOT need when doing an import or export job, except for some libraries in a SAN, as documented on the HCL.

     

    What library have you seen that requires an unlock job?  What interface?  What version of BE?

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    13 years ago

    re: @TeeJayUu - I think you should not disable the locking of the library.  If you do that, someone can remove the magazine while a backup is being done and you might end up with a failure.

    There should be little risk of doing a bulk tape swap by removing the magazine OR by doing an import/export job while a backup is running.  As long as you have the magazine in place before BE dismounts the tape, there should not be a problem.

    Of course, the absolute safest thing is to not touch the library while a backup is running, but that has nothing to do with it being locked, that is a user training issue.