Forum Discussion

rivdog's avatar
rivdog
Level 3
10 years ago

System State Backup fails, BE 2014

I backup System State on my servers once a week, and about half of them fail every time.  The error message is either:

Final error: 0xe000ff15 - A communications failure has occurred with a System State resource.
Final error category: Resource Errors.

or

Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors.

Symantec's solution is to open more ports or make registery changes.  The more ports didn't help, and I'm not eager to make changes in the registery.  I have another backup server on a different domain, and the system state backups never fail on that one, and it is configured exactly the same.

Thanks,

Rivdog

2014
Backing Up
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • DASFTP's avatar
    DASFTP
    10 years ago

    RivDog,

    I had a similar issue and found out if I uncheck IPv6 in the network connection properties, my system state backups ran fine. Not sure why Backup Exec doesn't work well if IPv6 is checked and not even being used.

    DASFTP

  • LegAEI's avatar
    LegAEI
    Level 5
    10 years ago

    Some suggestions:

    1. Stagger your backups

    2. Manually uninstall the client from the affected servers then re-push from the console

    3. Re-create the job

    I have the same issue with one of my domain controllers periodcially.

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...if you've got an AV installed on that server, make sure it isn't blocking beremote.exe. I've had McAfee do that, especially when it came to the System State (BE 2010 R2/R3).

    The solution was to put in an exclusion for beremote.exe and this fixed it stopping the RAWS agent service.

    Thanks!

  • rivdog's avatar
    rivdog
    Level 3
    10 years ago

    I do have AV (Symantec), but I don't think that's the problem.  The weird thing is I'm backing up regular C: drive files & folders, SQL DB's, etc and getting no errors.  It's only the System State backups that don't work.

    Thanks

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...it is worth checking up on.

    just report back with an update.

    Thanks!

  • DASFTP's avatar
    DASFTP
    Level 4
    10 years ago

    RivDog,

    I had a similar issue and found out if I uncheck IPv6 in the network connection properties, my system state backups ran fine. Not sure why Backup Exec doesn't work well if IPv6 is checked and not even being used.

    DASFTP

  • rivdog's avatar
    rivdog
    Level 3
    10 years ago

    Craig, we excluded the BEremote.exe from AV scan but didn't help.

    Thanks

    rivdog

     

  • rivdog's avatar
    rivdog
    Level 3
    10 years ago

    Did this and all system state jobs worked! 

    Thanks,

    rivdog