System State "V-79-57344-65245 - A failure occurred accessing the object list.", "System Files in use" with CollabNet Subversion

Try enabling AOFO.

Make sure that you have enough space on the disk for the snapshot.  See

http://www.symantec.com/docs/TECH161434

Since you are backing up Server 2008 R2, make sure you have installed SP2 and the hotfix below

http://www.symantec.com/docs/TECH74523

AOFO is enabled and we have plenty of free space (107 GB). I've installed SP2, the hotfix above for BackupExec, plus I've ran LiveUpdates to the most recent version.

Still getting the same "V-79-57344-65245 - A failure occurred accessing the object list." error when trying to backup the System State on this server. Every other server that we're backing up is on Windows Server 2008 R2, and the system state backs up without error.

Are you able to successfully backup using the Windows's built-in backup utility ?

That gave me something to work with. Thanks!

It appears Java is the problem. YUI Compressor is used in our website deployment process, which requires java. We had Java 6 update 21 installed. Just updated to Java 6 update 27. Hopefully this fixes the problem. Will post the results tomorrow.

Here's the log...

 

[7048] 10/14/11 23:27:46 Status 0x0000007B returned calling FindFirstFile for \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3\program files\java\jre6/bin/java.exe in brUtil::GenerateFileList

[7048] 10/14/11 23:27:46 brUtil::SetObjectsList( ): Failed to apply the component exclusion list

[7048] 10/14/11 23:27:46 Status CODE (0x0000007B) generating Component System Files file list in SHADOW::OpenComponent

[7048] 10/14/11 23:27:46 Informational: calling IVssBackupComponents::SetBackupSucceeded with status FALSE for component System Files in SHADOW::OpenComponent

[7048] 10/14/11 23:27:46   AD:Status FS_OBJECT_LIST_FAILURE (0xE000FEDD) calling FS_OpenObj in SystemState::OpenObj:172

Finally figured out the problem.

I uninstalled Java entirely, but still had the same problem. I searched the registry for any java references and found a few paths that contained a combo of forward and backslashes like so "c:\program files\java\jre6/bin/java.exe". I switched any forwardslashes to back, and reinstalled Java 6 update 29 (64-bit). Ran a backup the System State, and the error no longer appeared.

Lame, but at least it's fixed.

Incorrect use by software vendors of forward slashes is a very common cause of errors in our backups and the solution you found is the usual answer - finding the culprit is unfortunately the hard part of the process.