Forum Discussion

FalconSteele's avatar
FalconSteele
Level 2
11 years ago

Tape drive shows no media. Inventory doesn't work.

After working perfectly for many months, Backup Exec 2012 shows no media in the tape drive.  We have an IBM Ultrium-HH3 single drive device.  I have rotated several tapes through it and they all show...
2012
Backup and Recovery
Backup Exec
Error messages
Troubleshooting
Windows Server (2003-2008)
  • lmosla's avatar
    lmosla
    11 years ago
    use tapeinst.exe to install the symantec drivers
    try doing a full power cycle of the tape drive
     
    1. Power Off the Server completely 
    2. Power off the Tape Drive then 
    3. Power on the Tape Drive  wait till it is at a 'Ready' State then
    4. Power on the Server
     
    Check Windows Events for System Errors: Event ID's 5,7,9,11,15 These errors point to scsi, controller or tape drive errors
     
lmosla's avatar
lmosla
Level 6
11 years ago
use tapeinst.exe to install the symantec drivers
try doing a full power cycle of the tape drive
 
1. Power Off the Server completely 
2. Power off the Tape Drive then 
3. Power on the Tape Drive  wait till it is at a 'Ready' State then
4. Power on the Server
 
Check Windows Events for System Errors: Event ID's 5,7,9,11,15 These errors point to scsi, controller or tape drive errors