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  • RRE's avatar
    RRE
    Level 6
    14 years ago

    Hi there , 

     

     

    Is the Robotic library getting detected in the device manager

    - Make sure you install the latest tape device drivers

     

    You can refer the following articles to troubleshoot hardware issue

     

    http://www.symantec.com/docs/TECH24414

     

    http://www.symantec.com/docs/TECH5027

     

    http://www.symantec.com/docs/TECH10178

     

    http://www.symantec.com/docs/TECH23174

     

    http://www.symantec.com/docs/TECH45853

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    What is exactly your issue and question, as your post is not very clear what you mean.

    Please describe your backup exec configuration in detail, and what is the error/what goes wrong.