Forum Discussion

Antonio_Castro's avatar
Antonio_Castro
Level 4
5 years ago

Unable to create the deduplication disk storage

Hello I have a problem with a backup exec appliance 3600R4. This appliance is a MBE, member of a CAS Console. I need to change it domain so I delete this appliance from CAS Console but after comple...
15
3600r4
appliance
backupexec
Windows Server 2008 R2
  • Gurvinder's avatar
    Gurvinder
    5 years ago

    deletion of Sdrv OST tape drive which are showing on the console and the PureDisk:dedupefoldername entry in Device table takes care of the issue

Antonio_Castro's avatar
Antonio_Castro
Level 4

Hi Gurvinder
The MBE is stand alone.

First, we try reimport the dedupe changing the name, from "Appliance_Dedupe_MX-GT01-B001" to "Appliance_Dedupe_MX-GT01-B001_Disk" but the error persist.

Then, we delete all entries "Appliance_Dedupe_MX-GT01-B001" on the Device table of the BEDB and we retry the import but is failing with this message:

Please your support.

Thanks friend.

Gurvinder's avatar
Gurvinder
Moderator
5 years ago
You would have a Puredisk: Appliance_Dedupe_MX-GT01-B001 entry , along with Appliance_Dedupe_MX-GT01-B001:1
Appliance_Dedupe_MX-GT01-B001:2 etc...

Need to delete all of them. Then restart BE services and retry the import.
  • Antonio_Castro's avatar
    Antonio_Castro
    Level 4
    5 years ago

    Hi Gurvinder
    Thanks for your help.

    We delete all entries from DB:

    After that, when we restarted the BE services, the dedupe and postgre sql services change to “Disabled”:

    Then, when we retry the Import we have 2 cases:

      • When we use the same name for the dedupe:

        This errors appears:

         

      • When we change the dedupe name other error appears

         

    Can you help us please?

    Thanks!

     

    • Gurvinder's avatar
      Gurvinder
      Moderator
      5 years ago

      Ok, connect to the localhost\bkupexec instance. In BEDB -> check the pdde_configuration table. Since this is standalone BE, you can clear the entry in it and then try the reimport.

      Note: If no dedupe folder is configured in UI , then the services of dedupe are set to disabled. Thats normal. When you import the dedupe, they will automatically get set to automatic and start.

      • Antonio_Castro's avatar
        Antonio_Castro
        Level 4
        5 years ago

        Hi Gurvinder
        We clear the table that you mentioned:


        And we retry the Import with not success, the issue continue:

         

        Thanks for your help