Forum Discussion

Otaku_Lord's avatar
Otaku_Lord
Level 3
15 years ago

Unable to obtain settings for remote agent publishing from the registry

This issue started for me over the weekend.  The server in question was working fine up to this point.  The server that is having this issue is also the media server.

I have tried restarting the remote agent to no avail.

I have also tried clearing the job history and all relevant log files.  This caused Backup Exec to lose connection and require me to log back in.  When I got back in the job histories were still there so I tried deleting them five or six entries at a time.  The backup was still failing.

I have rebooted the server now and tried to run the backup which appears to be successful.  Is there any way to prevent this from happening again?

12.x and Earlier
Agents
Backup and Recovery
Backup Exec
Troubleshooting
  • Otaku_Lord's avatar
    Otaku_Lord
    15 years ago

    Sorry for not responding sooner everyone.  I believe that the issue resolved itself but I have put out a few more fires since this issue was opened and don't remember.  I appreciate the assistance!

     

    OL

  • AmolB's avatar
    AmolB
    Moderator
    15 years ago

    Hello 

     Make sure that the remote agent service is configured with Local system account and 

     port#10000 is not being used by any other application apart from beremote.exe.

     Also open MS Internet Explorer, click on Tools->Internet Options->Programs & set the 

     default Email client as MS Outlook or Outlook Express.

  • Sush---'s avatar
    Sush---
    Level 6
    15 years ago

    Refer to these technotes to resolve the issue.

    http://www.symantec.com/docs/TECH61658 : Unable to obtain settings for Remote Agent Publishing from the registry" occurs after launching the Backup Exec Remote Agent Utility and clicking on the Publishing Tab

    http://www.symantec.com/docs/TECH66820 : Backup Exec Remote Agent for Windows Server service is not listed in the Services Console after successful installation of Backup Exec Remote Agent for Windows Servers(RAWS).

    If the issue persist then check the Event viewer to get the exact error.

     

    Thanks,

    -Sush... 

  • Sush---'s avatar
    Sush---
    Level 6
    15 years ago

    Are there any updates on this post? Is your issue resolved?? If its resolved then please mark the appropriate post as Solution and close the post.

     

    Thanks,

    -Sush...

  • Otaku_Lord's avatar
    Otaku_Lord
    Level 3
    15 years ago

    Sorry for not responding sooner everyone.  I believe that the issue resolved itself but I have put out a few more fires since this issue was opened and don't remember.  I appreciate the assistance!

     

    OL