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akarelin's avatar
akarelin
Level 4
10 years ago

Updating Bacup Exec 2014 SP2

I am trying to update BE 2014 to SP2 on Windows 8.1 with BE 2014 console.

In the upgrade process I got an error about updating ...\pt3f9c.tmp file.

In event log there is the error

Log Name:      Application
Source:        MsiInstaller
Date:          16.01.2015 9:30:57
Event ID:      11328
Task Category: None
Level:         error
Description:
Product: Symantec Backup Exec -- error 1328. Error occurred while updating the file C:\Config.Msi\PT3F9C.tmp. ... System error: -1072807676

 

2014
Backup and Recovery
Backup Exec
Windows 8
  • VJware's avatar
    VJware
    10 years ago

    Actually, there are many more files referenced in the log which is copied to 'C:\Config.Msi\PT851.tmp' and not just the two which I mentioned earlier.

    You could also try moving all the files from this location "C:\WINDOWS\Installer\$PatchCache$\Managed\F7F1709B5241DDE41BCA298A93EABA04\14.1.1786\'" to a temporary location so that this location is completely empty and retry running the SP2 install.

15 Replies

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  • pkh's avatar
    pkh
    Moderator
    10 years ago
    You cannot load BE 2014 on Windows 8.1. It is not supported. You need a server class OS from Server 2003 R2 onwards. See the SCL below http://www.symantec.com/docs/TECH217478
  • akarelin's avatar
    akarelin
    Level 4
    10 years ago

    But I am trying update the BE console. I have BE server on the server class OS.

    And in your link:

    Remote Admin Console (RAC)

    Windows 8.1

    Pro

     

    x86-32bit, x86-64bit
  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Have you tried to update SP2 from the BE server directly ?

  • akarelin's avatar
    akarelin
    Level 4
    10 years ago

    No. I download SP2 file from Symantec site. http://www.symantec.com/business/support/index?page=content&id=TECH225093

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Did you download SP2 on the BE server and have you tried to run the setup from the BE server and not from the Remote Admin console ?

    If running any AV, if possible, temporarily disable it before trying to run the SP2 setup.

  • akarelin's avatar
    akarelin
    Level 4
    10 years ago

    I downloaded SP2 file to my PC Windows 8.1 with RAC and tried to run setup ot this PC for updating RAC.

  • akarelin's avatar
    akarelin
    Level 4
    10 years ago

    If running any AV, if possible, temporarily disable it before trying to run the SP2 setup.

    I tried to disable AV. The result is the same.

    No, BE server is not updated.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Update the BE server first and then try update the RAC.