V-79-57344-38264 - Unable to copy the virtual machine disk using the VMware VixDiskLib.

Thanks VJware,

The information that you have provided is exactly what I have been trying to find out. Hopefully it will resolve the issue that I am having given that I could try and push out the RAWS on that VM.

I believe the EULA mentions that unlimited remote agents are available with the VMware & Hyper-V license. Better still, you could contact the Licensing Team for documentation if any at http://www.symantec.com/support/assistance_care.jsp

Link to BE 2014 EULA - http://www.symantec.com/content/en/us/enterprise/eulas/b-backup-exec-2014-eula-eng.pdf

Verbatim from EULA - The Backup Exec Agent for VMware and Hyper V license allows for additional Backup Exec Agent for Windows and Agent for Linux to be used in each guest virtual machine running on a VMware ESX host server that has been licensed with a Backup Exec Agent for VMware and Hyper V license without purchasing additional licenses for those Agents.

Thank you for clearing that up for me VJware.

I have another question which I hope you can provide clarification and that is I have been reading on the forum trying to find an answer to the issue, but along the line I have been seeing that people indicated that it might be best trying to back it up using the raws agent. Therefore, I would like to know if we have the Agent Vmware and Hyper-V license could we install an unlimited number of Raws agent on our license Exsi host vms?

Hello Vjware and Pkh,

Do you guys happen to know where I can get the actually documentation that would clearly state that? I have looked at the BE 2014 Licensing Guide and it does not really state that information for the agent for VMware & Hyper-V license.

However it does make mention that the BE V-Ray edition has that feature where you're allow to installed an unlimited amount of number of application /database per host.

The reason why I am asking is because our company purchase the Regular BE license, but we also have the VMware & Hyper-V License.

Just clarified with the licensing folks and my earlier reply is a bit incorrect.

The Agent for VMware & Hyper-V license includes unlimited number of RAWS/RALUS agent licenses for the VMs irrespective of the fact these VMs are backed up as a virtual or a physical machine. Additional remote agent licenses are required only if there are actual physical machines present.
 

however this is only when the VM is backed up as a virtual machine (for GRT backup and recovery purpose) and not when the VM is backed up directly using the remote agent as a physical machine.

Can you provide some documentation to back this up?

The Agent for VMware & Hyper-V license does include unlimited number of RAWS/RALUS agent licenses for the VMs, however this is only when the VM is backed up as a virtual machine (for GRT backup and recovery purpose) and not when the VM is backed up directly using the remote agent as a physical machine.

Just to clarify. One does not need the remote agent for a File & Folder GRT backup, but does need it for the Application GRT backup. If restoring to the original VM, the remote agent is required, but not if restoring to the local media server itself.