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konzept's avatar
konzept
Level 3
14 years ago

VSS Snapshot Warning - lsi_sas.sys

Hi there, we run Backup Exec 12.5 rev 2213 on a Windows Server 2008 R2 Standard (Media Server). Since 2 weeks we get every day the following warning from a 2nd Server 2008 R2 Standard that is bac...
12.x and Earlier
Backup and Recovery
Backup Exec
  • konzept's avatar
    konzept
    13 years ago

    Hey there,

    finally we've found a working solution with Symantec.

    It was i fact the wrong registry entry like I wrote before.

    You can find the official solution of Symantec at:

    http://www.symantec.com/business/support/index?page=content&id=TECH126412#LSI_SAS.SYS

    or follow this steps:

    1. Backup the registry
    2. Open regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\LSI_SAS
    3. Original ImagePath String = systemroot\system32\drivers\lsi_sas.sys
    4. Change this ImagePath to: %systemroot%\system32\drivers\lsi_sas.sys
    5. Restart the media server and re-run the backup job

    Hope it helps you to.

     

    Simon

AmolB's avatar
AmolB
Moderator
14 years ago

Open registry and check the path of "lsi_sas.sys"  "\\systemroot" looks fishy, there shouldn't be 

2 backslashes.

Note : BE12.5 on Win 2008R2 as a media server is not compatible.