Forum Discussion

apomazkin's avatar
apomazkin
Level 5
10 years ago

Why BE2014 need reboot after install agent automatically?

If i install agent manually no need reboot system.
But if I do it from BE2014 console automaticaly reboot is needed?

2014
Agents
Backup and Recovery
Backup Exec
Installing
Not Applicable
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  • CraigV's avatar
    CraigV
    10 years ago

    ...it doesn't work AFTER you reboot, or because you don't?

    If you don't reboot the beremote.exe service won't start up...which explains why your backups won't work. If you can't restart immediately, you can "fool" BE into thinking the remote server was restarted, but you still need a restart.

    * Open the registry and make a backup.

    * Go to HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec

    * Find the key called PatchReboot and delete it.

    * Start up the BE RAWS service.


    Thanks!

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  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...it doesn't work AFTER you reboot, or because you don't?

    If you don't reboot the beremote.exe service won't start up...which explains why your backups won't work. If you can't restart immediately, you can "fool" BE into thinking the remote server was restarted, but you still need a restart.

    * Open the registry and make a backup.

    * Go to HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec

    * Find the key called PatchReboot and delete it.

    * Start up the BE RAWS service.


    Thanks!

    • terrilee46's avatar
      terrilee46
      Level 2
      8 years ago

      I realize this was a while back bu I am in the same situration.  Only I cannot find a key called PatchReboot only thing I can find is called Reboot Install under a folder called Reboot

      • terrilee46's avatar
        terrilee46
        Level 2
        8 years ago

        Deleting the Reboot folder and key did the trick. Thank you for your post. 

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...it might have to be with something that is upgraded requiring this. if a reboot isn't performed, then functionality might be impaired.

    Thanks!

  • pkh's avatar
    pkh
    Moderator
    10 years ago

    When you install a new version of a program, BE remote agent included, most of the time a reboot is required because some process may be using the old modules so that they cannot be replaced immediately.

  • apomazkin's avatar
    apomazkin
    Level 5
    10 years ago

    If I manually remove old agent and manually install new agent no need to reboot. and all are working.
    and I must do it manually, because I can't restart servers.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Well, even during a push install, the reboot is not automatic (forced) unless you have enabled the option to reboot the servers automatically in the install wizard.
     

  • apomazkin's avatar
    apomazkin
    Level 5
    10 years ago

    ...but in case of manually upgrade backups works.
    ...if need reboot - server do not backup.

     

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...cool, just remember this only buys you time. You probably still need to restart your remote server.

    Thanks!