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Old_Dog_New_Tri's avatar
Old_Dog_New_Tri
Level 3
16 years ago

Compliance Accelerator - Excluding External E-mail Addresses from Search Results (End User Question)

For Compliance Accelerator (CA), when a search is run, I often end up with 30-40% of the review set being from a few e-mail news groups. 

While I don't want to block them as spam/junk mail from the employee mailboxes, is there a way to identify to CA specific addresses which are to be excluded from the search and resulting review set? 

Thanks

Basics
Compliance Accelerator
Configuring
Features
Information Governance
  • TonySterling's avatar
    TonySterling
    16 years ago

     The CA Reviewers guide for that version says this:

    An address or display name preceded by a hyphen and enclosed in quotation marks, such as "-john.doe@example.com". Use this form to exclude the address from the search. 

     

    You could try that.

     

    Cheers,

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  • Old_Dog_New_Tri's avatar
    Old_Dog_New_Tri
    Level 3
    16 years ago

     

    Sorry for the delay.

    Version information:
    -          Enterprise Vault: 7.5 SP4 (file version: 7.5.4.2534).
    -          Compliance Accelerator: 2007 (7.5 SP4 revision 004)
     
    Thanks
  • TonySterling's avatar
    TonySterling
    Moderator
    16 years ago

     The CA Reviewers guide for that version says this:

    An address or display name preceded by a hyphen and enclosed in quotation marks, such as "-john.doe@example.com". Use this form to exclude the address from the search. 

     

    You could try that.

     

    Cheers,

  • Old_Dog_New_Tri's avatar
    Old_Dog_New_Tri
    Level 3
    16 years ago

    Not sure...

    What we are trying to do is only search e-mail that goes to, or comes from an external source (i.e., external inbound, external outbound).

    As such under "Authors and Recipients" I am selecting "Inbound","Outbound", and then "internal/external" rather than "Other Departments".  (As soon as you select "internal/external", the free form boxes go away.) Then I am selecting "External to Organization".

    In reading the guide, I am under the impression that "Other Departments" limits you to internal only. Am I wrong on that?

    Thanks

     

  • TonySterling's avatar
    TonySterling
    Moderator
    16 years ago

    I don't believe it will limit unless you are using Dept. Partitions. I would give it a quick test to verify, but I think it will work.

     

    Regards,