Forum Discussion

smithj's avatar
smithj
Level 6
11 years ago

Wrong encryption key

Hi Would you be able to let me know a list of possible causes and solutions for the below alert for a user on the DLO Conole? The Desktop Agent computer was configured with an encryption key that...
Agents
Backing Up
Backup and Recovery
Desktop and Laptop
Error messages
Windows 7
  • VJware's avatar
    VJware
    11 years ago

    When an user is deleted, the configuration data for this user is deleted from the DLO server and also the user data which is present in the NUDF.

    A dialog box is presented when an user is being deleted with the option to delete data from the NUDF.

    If the user data is not deleted from the NUDF, the data + the old encryption key remains. And the only way to restore is by using the "Emergency Restore" method. And when the same user is readded, a new encryption key is created in the NUDF for this user. When the Data Integrity scanner runs, it finds 2 encryption keys (the old one and the new one) and then it gives the message as mentioned in your query. ITs not an error, merely an informative message post a maintenance task.

    If the user data is deleted from the NUDF, the old encryption key is deleted as well. When the same user is readded, a new key is added and newer backups are encrypted with this key. The above mentioned informative message does not appear in this situation.

     

VJware's avatar
VJware
Level 6
11 years ago

When an user is deleted, the configuration data for this user is deleted from the DLO server and also the user data which is present in the NUDF.

A dialog box is presented when an user is being deleted with the option to delete data from the NUDF.

If the user data is not deleted from the NUDF, the data + the old encryption key remains. And the only way to restore is by using the "Emergency Restore" method. And when the same user is readded, a new encryption key is created in the NUDF for this user. When the Data Integrity scanner runs, it finds 2 encryption keys (the old one and the new one) and then it gives the message as mentioned in your query. ITs not an error, merely an informative message post a maintenance task.

If the user data is deleted from the NUDF, the old encryption key is deleted as well. When the same user is readded, a new key is added and newer backups are encrypted with this key. The above mentioned informative message does not appear in this situation.