Forum Discussion

Dani_Schwarz's avatar
Dani_Schwarz
Level 4
12 years ago

Issue with some custodian entries in Discovery Accelerator

Everytime the Custodian Manager synchronizes the AD account and group information it generates some Errors (Event ID's 26 & 35). Event Type: Error Event Source: Accelerator AD Synchronizer Ev...
Discovery Accelerator
Error messages
Information Governance
Troubleshooting
  • TonySterling's avatar
    TonySterling
    12 years ago

    Hey Dani,

    What version of DA?  There was an issue in an older version where if the EmployeeID was blank it would cause the issue you are seeing.  I wander if the EmployeeID of the old account and new account are the same, therefore you get the error??

Dani_Schwarz's avatar
Dani_Schwarz
Level 4
12 years ago

I detected something else.

If a user account got deleted in Active Directory in the past and was recreated later Custodian Manager changes the Employee ID information to a value defined by the Custodian Manager. This didn't happen yet in the PROD environment where the issue is present.

For me the question is what causes the event ID's I get during an AD synchronization process. Is it an issue that I'm not able to read all information on the corresponding user object or is it an issue that cannot be performed in SQL.

For the AD sychronization I use a sepcial account that can read all information in the Active Directory forest. IN SQL I have sysadmin rights for the DA service account on the DA databases. For me it doesn't look like a permission issue...