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Tom_Cai's avatar
Tom_Cai
Level 3
13 years ago

Unable to retrieve messages for review after acceptance

Hi Gurus out there,

We upgraded EVDA from 9.0.2 to 10 lately. Now I can't retrieve accepted messages for review. When I tried to do so (16 messages only), I got "No items match the current filter. Please modify the filter or try again later". I am still able to review the messages accepted prior to the upgrade. Any one encountered this before? I'd appreciate if you can share your solutions or thoughts.

Thanks,

Tom

Discovery Accelerator
Information Governance
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    Hi Tom,

    I think you will need to check what facets you have checked in the left pane.  I can recreate that issue when I check facets that don't have any items associated with them.

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  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Hi Tom,

    I think you will need to check what facets you have checked in the left pane.  I can recreate that issue when I check facets that don't have any items associated with them.

  • Tom_Cai's avatar
    Tom_Cai
    Level 3
    13 years ago

    This is a strange one... in Summary fo the case, I see 16 unreviewed items. But none for "Unreviewed" status on the left panel. My search returned 16 and I accepted the result.

    BTW, how do you paste an image in the forum?

     

  • Tom_Cai's avatar
    Tom_Cai
    Level 3
    13 years ago

    hmmm, if I assign returned emails to a reviewer (in case review assignment), in this case myself, I cannot retrieve the emails. But after I unassign them, I then can retrieve in the review tab. Seems counter-intuitive. Did I miss anything?

  • Tom_Cai's avatar
    Tom_Cai
    Level 3
    13 years ago

    Never mind... The case section on the left panel listed "100 unassigned items". Since the results are assigned to an owner, that's why they didn't show up. Not really an application issues. It's an user error:)

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    That is what I was saying in my first post.  smiley

    here is a quick video how to add images:

    https://www-secure.symantec.com/connect/videos/how-add-images-connect-content

     

     

  • Tom_Cai's avatar
    Tom_Cai
    Level 3
    13 years ago

    well, i said it too soon. the issue is still not resolved and even stranger.

    Two other users can retrieve the found emails. But one particular cannot! I even tried from different computers and the result is the same. Something wrong with this particular user account. But all three user accounts have the same roles assigned.