Archive Stuck and OWA MailApp issues - EV12.4 and Exchange2013

Hi  louislo417,

1 - Archive stuck.

Please check in Vault Administrator console in the vault store properties, tab safety copies. You probably got 'Yes, in the original location' this mean shortcut are only creator when item are backup. Check the open partition properties in the tab Backup how is Vault verify how item are secure, dependes of what kind of backup you have, if is snapshot check this https://www.veritas.com/support/en_US/article.100003500

2 - Office Mail App not working

Please check the Troubleshooting the Enterprise Vault Office Mail App in https://www.veritas.com/content/support/en_US/doc/83825443-95977190-0/v81784179-95977190

There are 2 external site that the client computer must access, and there is alternative method to apply the configuration

Hi all,

Thank you again for your time and reply, the information are very useful.

I have solved the problems, results are below for records:

1) The issue solved as Tonaco and Gertjan mentioned, very good explaination on this.

2) The owa issue, this issus is caused by the Internet issue. As the EV add-in needs to access below websites:

Check that the following URLs are accessible from the client computer:

• https://appsforoffice.microsoft.com/lib/1.0/hosted/office.js

• https://ajax.aspnetcdn.com/ajax/3.5/MicrosoftAjax.js

And my lab is only provided internal network only.... that's why issue occured ..... fool but I really did not expect this.

Again thank you for your valuable answers! Tonaco_pt GertjanA

Regards,

Louis