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Don_Koning's avatar
Don_Koning
Level 4
18 years ago

Archived message not retrieved when double clicked from specific workstation

Hi,
 
When a user tries to open an archived message from outlook the message opens with the blue 'This message has been archived' banner. When the user clicks the option Çlick here to open the original item' nothing happens.
 
When the user uses the search option to search the message in the archive he can open the complete message. When I open the users mailbox from the archive server I can also open the archives messages.
 
When the user opens IE en enter the vault URL it opens.
 
What could be the cause for not being able to open archived messages from this users workstation?
 
 
Enterprise Vault
Information Governance

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  • Bobby's avatar
    Bobby
    Level 4
    18 years ago
    Hi Don,
     
    Just for the test. Could you move one of those users to your group and then try to retrieve?
     
    Thanks
     
  • Don_Koning's avatar
    Don_Koning
    Level 4
    18 years ago
    I understand what you strategy is. But the thing is that there is a loopback policy on the OU, so I would need to take the terminalserver out of the OU. The only thing this will prove is that there is a setting that prevents the placeholders from being retrieved. A that point it's still unclear what setting is causing the problem.
     
     
  • Bobby's avatar
    Bobby
    Level 4
    18 years ago
    Hi Don
     
    Not sure of exactly which setting to look, but we could narrow it down to something else and not EV causing problems.
     
     
  • Don_Koning's avatar
    Don_Koning
    Level 4
    18 years ago
    Found the solution with Symantec support. Turned out that outlvbs.dll is not automatically installed on terminalservers in application server mode (KB302003).
     
    After copying the file to the terminalserver retrievals worked fine!
     
    Thanks for all the help.