Forum Discussion

jordanatwork's avatar
jordanatwork
Level 3
14 years ago

choice of retention category is grayed out

We're running EV 8.0.4.1991. The Outlook Add-In is installed on the client workstation and the "Outlook Add-In behavior" is set to Normal in the Advanced properties of the Exchange Desktop Policy....
Basics
Configuring
Enterprise Vault
Features
Information Governance
Troubleshooting
  • Ameen's avatar
    Ameen
    14 years ago

    Hi,

    Go to Vault Administration Console and locate policies>Exchange>Mailbox and go to properties of policy, go to the tab 'Archiving actions' and make sure that 'Force user to use policy and target settings for mailbox archiving' is unchecked.

     

    Ameen. 

Ameen's avatar
Ameen
Level 6
14 years ago

Hi,

Go to Vault Administration Console and locate policies>Exchange>Mailbox and go to properties of policy, go to the tab 'Archiving actions' and make sure that 'Force user to use policy and target settings for mailbox archiving' is unchecked.

 

Ameen.