Forum Discussion

Douglas_Gaigher's avatar
Douglas_Gaigher
Level 3
10 years ago

Enterprise Vault 11 Search API on Windows Server 2012

Hello, I'm receiving the error "Unable to contact the search API" on Enterprise Vault 11 servers running on Windows Server 2012. I applied the recommended steps from http://www.symantec...
Enterprise Vault
Information Governance
Search & Analysis
Windows Server (2003-2008)
  • Douglas_Gaigher's avatar
    Douglas_Gaigher
    10 years ago

    Hi,

    I oppened a case with Microsoft and Symantec and not found any issues with Windows or Enterprise Vault, but we found that for some reason the McAfee Antivirus 8.8 update 4 was causing the issue. We unstalled the antivirus and the problem never occurried again.

    According to Symantec this version of McAfee Antivirus is not currently supported by Enterprise Vault 11. The recomendation was downgrade the antivirus version to 8.8 update 3 or unstall it.

    Thanks for the help.

Douglas_Gaigher's avatar
Douglas_Gaigher
Level 3
10 years ago

Hi,

I oppened a case with Microsoft and Symantec and not found any issues with Windows or Enterprise Vault, but we found that for some reason the McAfee Antivirus 8.8 update 4 was causing the issue. We unstalled the antivirus and the problem never occurried again.

According to Symantec this version of McAfee Antivirus is not currently supported by Enterprise Vault 11. The recomendation was downgrade the antivirus version to 8.8 update 3 or unstall it.

Thanks for the help.