Forum Discussion

Aaron_A's avatar
Aaron_A
Level 3
13 years ago

Enterprise Vault Add-In Doesn't Automatically Load

I don't know if anyone will be able to answer this, but I thought I'd give it a try.  I have a Windows 7 x64 SP1 image that I'm pushing out to computers and when I login to the computer with an accou...
Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    13 years ago

    if its not loading the first time that outlook is ever launched, its most likely because when it first launches, it starts to build the OST and the hidden message doesn't exist as soon as Outlook opens, so the EV Client doesn't load up

    however when you restart outlook, the ev plugin sees the hidden message and see's its enabled and then opens correctly.

Tremaine's avatar
Tremaine
Level 6
13 years ago

Can you check what your desktop policy is for Automatically re-enabling the plug-in? Additionally you may want to get a client trace to see if you can see what may be causing this.

Have you tried/tested this with the new 10.0.1 client which has had a lot of work done with it in general for support of Outlook 2010?

lastly I am not entirely sure what version of the client you are using. Can you kindly repost that as well and double check the build?