Forum Discussion

djayroe's avatar
djayroe
Level 2
14 years ago

Enterprise Vault increased network traffic

I am being asked by my network team why EV and the client are so chatty with each other.

We have EV 9 and do not do any auto archiving. We only use the vault cache

Does anyone have a easy explanation for the cause, beside normal communication?

 

I am assuming EV is polling clients to see if there is any update to the cache?

Basics
Enterprise Vault
Information Governance
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    14 years ago

    With Vault Cache, it is the client that polls the EV Server rather than the other way around, typically it will check for updates 2 or 3 minutes after outlook has been started and anytime the user hits the synchronize vault cache button as well as scheduled times through out the day.

    Also in EV9 there are additional options with Vault Cache and Virtual Vault to automatically sync when there is a certain amount of data to be uploaded.

    your best bet is to zero in on a handful of users that are seeing the abnormal amounts of network traffic, open up the client logs and find out exactly what its doing

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    With Vault Cache, it is the client that polls the EV Server rather than the other way around, typically it will check for updates 2 or 3 minutes after outlook has been started and anytime the user hits the synchronize vault cache button as well as scheduled times through out the day.

    Also in EV9 there are additional options with Vault Cache and Virtual Vault to automatically sync when there is a certain amount of data to be uploaded.

    your best bet is to zero in on a handful of users that are seeing the abnormal amounts of network traffic, open up the client logs and find out exactly what its doing

  • Michael_Bilsbor's avatar
    Michael_Bilsbor
    Level 6
    14 years ago

    Hi,

     

    Are you talking about V9 or V9 sp1 on the Enterprise Vault server.  Unfortunately, there is a defect introduced by V9 sp1 that would create addiitonal network traffic

     

    Mike

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    mike, could you elaborate on that etrack for us? is there a technote on that?

  • Michael_Bilsbor's avatar
    Michael_Bilsbor
    Level 6
    14 years ago

    Hi,

     

    It's this issue...

    http://www.symantec.com/connect/forums/shortcut-processing-error-90-sp1

    we are still at the early stage of investigating but it looks like depending upon how you upgraded to v9 sp1 then we may consider that your shortcuts have moved when in fact they haven't.  As part of that process we update the shortcut which means we'd update all your shortcuts (even though nothing has really changed) and that then means those updates being updated to the outlook cache.....

    As I say still early days.

     

    Mike

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    I'd agree with JW2..  pick a few users and work on those, and you should be able to get to grips with the traffic that is being sent/received.