Forum Discussion

Cammalo's avatar
Cammalo
14 years ago

Entourage 2008 with Enterprise Vault Client not doing anything

Hi All,

 

We are running Enterprise Vault 9 and have no problems with PCs.

We have a number of MAC clients who are running Entourage 2008. I have installed the Enterprise Vault client for MAC but it does not seem to do anything.

Users can login fine to the client but when they click Restore the email is not restored.

If they click View it opens a blank email.

Has anybody had any success with the MAC Client?

 

Cheers

Agent for Enterprise Vault
Enterprise Vault
Information Governance
MAC Agent
Mac OS
  • JesusWept3's avatar
    JesusWept3
    14 years ago
    http://www.symantec.com/business/support/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/38000/TECH38537/en_US/compatibility_charts.pdf?__gda__=1291344220_184fce3326dc802fcf6fd05d2fdbd436 Can you check page 40 of the compatibility charts and ensure your is and version of outlook match up? Other than this could you post the client log file for us?

1 Reply

Sort By
  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago
    http://www.symantec.com/business/support/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/38000/TECH38537/en_US/compatibility_charts.pdf?__gda__=1291344220_184fce3326dc802fcf6fd05d2fdbd436 Can you check page 40 of the compatibility charts and ensure your is and version of outlook match up? Other than this could you post the client log file for us?