Forum Discussion

Why_u_no_work's avatar
Why_u_no_work
Level 3
8 years ago

EV 11 external OWA attachments point to internal address

Hello all, We currently have EV 11 setup within an Exchange 2013 environment. This was setup a long time ago and has worked for quite some time, but yesterday we had an issue were we can no longer a...
  • VirgilDobos's avatar
    VirgilDobos
    8 years ago

    As I mentioned earlier, there are several things you need to consider if you want to change this especially if you are running for a while. That is because all emails have the alias URL hardcoded within. 

    Also be aware that this will only impact the newly archived emails. There is a way to rebuild all shortcuts, but that is very time and resource intensive operation. Here is the article: http://www.veritas.com/docs/000031383

    Did this a few times and what we did was to also keep the old EV CNAME in DNS so that users can still access previously archived emails.

    I'm not aware of any procedure as such. You will have to change the CNAME of the EV server in the Directory database. First, take a backup of the EV Directory database, then run this query:

    Use EnterpriseVaultDirectory
    Update ComputerEntry
    SET ComputerName = '<New alias for EVSERVER>'
    WHERE ComputerName = '<Old alias for EVSERVER>'

    Let me know if you face any problems.

     

Why_u_no_work's avatar
Why_u_no_work
Level 3

Virgil,

Do you have a guide on how to change the DefaultWebApp URL? 

Thanks

VirgilDobos's avatar
VirgilDobos
Moderator
8 years ago

As I mentioned earlier, there are several things you need to consider if you want to change this especially if you are running for a while. That is because all emails have the alias URL hardcoded within. 

Also be aware that this will only impact the newly archived emails. There is a way to rebuild all shortcuts, but that is very time and resource intensive operation. Here is the article: http://www.veritas.com/docs/000031383

Did this a few times and what we did was to also keep the old EV CNAME in DNS so that users can still access previously archived emails.

I'm not aware of any procedure as such. You will have to change the CNAME of the EV server in the Directory database. First, take a backup of the EV Directory database, then run this query:

Use EnterpriseVaultDirectory
Update ComputerEntry
SET ComputerName = '<New alias for EVSERVER>'
WHERE ComputerName = '<Old alias for EVSERVER>'

Let me know if you face any problems.

 

  • Why_u_no_work's avatar
    Why_u_no_work
    Level 3
    8 years ago

    Virgil,

    Sorry for the delay in response, busy week. I update the ComputerEntry table and created the reg key. The Archive processing took about 1 minute to run on my mailbox but nothing has change. I am still seeing ev01.domain.hq instead of ev.domain.com when hovering over attachements in OWA. 

    Thanks 

    • VirgilDobos's avatar
      VirgilDobos
      Moderator
      8 years ago

      Hi mate,

      No worries. As I mentioned, changing the DefaultWebappURL will only impact the newly archived emails. All emails archived before will point to the old name.

      There is a way to rebuild the old shortcuts, but that is very time and resource intensive operation. Here is the article: http://www.veritas.com/docs/000031383

      • Why_u_no_work's avatar
        Why_u_no_work
        Level 3
        8 years ago

        Virgil,

        I was able to get it to work, however, it was the DefaultWebAppURL in the SiteEntry table that needed to be changed. I am not sure that this is the correct fix as the previouse entry was '/EnterpriseVault' but when I put in the full external URL it worked. Any thoughts? 

        Thanks