Forum Discussion

mangler108's avatar
mangler108
Level 4
11 years ago

Event ID 2776

Everyone, I'm receiving an event error 2776 on my Enterprise Vault 9.0.2.1061 server, in a 2010 Exchange environment. The error states: "An exception occurred in routine CArchivingAgent::Pro...
Enterprise Vault
Information Governance
Reporting
Troubleshooting
Windows Server (2003-2008)
  • mangler108's avatar
    mangler108
    11 years ago

    I figured out the issue

    I had a registry key set to Fix Orphaned shortcuts. I deleted that and archiving started right back up again, cleared all the errors in the event viewer.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents]
    "FixOrphanedShortcut"=dword:00000001

     

mangler108's avatar
mangler108
Level 4
11 years ago

I made the change to the policy, and synchronized the mailbox, but still receive all of the same errors.

"An exception occurred in routine

CArchivingAgent::ProcessUserEx"

and

"A queued operation exceeded the retry count and has been discarded

m_pIBackgroundArchivingAgent->ProcessUserEx(Priority = "true",
  ReportingMode = "false",
  Run Now mode = "3",
  ContinuousMode = "true",
  RollOverLogFile = "true",
  NumMsgsToArchivePerPass = "10000",
  legacyMessageStoreDn = "",
  legacyMailboxDn = "/O=STIHL/OU=US/cn=Recipients/cn=uanglerm",
  adMessageStoreDn = "",
  adMailboxDn = "",
  NULL,
  ProcessDisabledSuspended = "false");

HRESULT: 0xC0040AD8"

Also, when i run the archiving task in report mode, the log file is blank.