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Rdosramos's avatar
Rdosramos
Level 5
4 years ago

FSA recall error

Hi All, 

Customer is unable to recall FSA shortcuts. Cannot for the life of me workout what is wrong. 

 

File server 2012R2 errors:

Dtrace segments:

placeholder version: 1 has been rejected as the calling user has exceeded their recall limits
135220 12:02:32.696 [7564] (EvPlaceholderService) <4684> EV:L {RequestArchivedFile::RespondToFSADriver} (Entry)

placeholder version: 1 has been rejected as the calling user has exceeded their recall limits

Event ID 20491

Error downloading file: \\?\E:\****.pdf, Url: http://***/EnterpriseVault/download.asp?VaultID=1A422B81BC806AF41A75541CEB86A21C91110000S-JHB-***&SavesetId=201611098650171~201505280740540000~Z~00261B980C72089101E9FDB7CCF74BB1&Request=NativeItem&EVHeaders=1&HashName=SHA256
Error Unspecified error (0x80004005)

EV Server

EV 12.0 -  server 2012R2

Error via search points to HTTP Error 503.0 - EV 

 

Any ideas?

  • Rdosramos's avatar
    Rdosramos
    4 years ago

    Apon furthur investigation with Veritas Support we dicovered that the SQL databases where in a recovery pending mode. I restarted the SQL services and the recovery pending mode was removed and everything is now working correctly. 

    • Rdosramos's avatar
      Rdosramos
      Level 5
      4 years ago

      Thanks for the reply. I forgot to mention that I tried that key. I set the vcalue to 1 but the same result I am afraid. 

      • Rdosramos's avatar
        Rdosramos
        Level 5
        4 years ago

        Apon furthur investigation with Veritas Support we dicovered that the SQL databases where in a recovery pending mode. I restarted the SQL services and the recovery pending mode was removed and everything is now working correctly.