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MikeM-2468's avatar
MikeM-2468
Level 4
12 years ago

Full server recovery EV 10

I'm trying to perform a full disaster recovery test of my Exchange / EV environment.  Running Exchange 2010 and EV 10.  The Exchange recovery works without issue.  The integration with EV appears to function - retrieving items is working, the journal archive appears to be working.  But there's something not right with the journal indexing.  I'm not able to search for new journaled items and the archive vault stops at the date of the backup. 

The backup is done with Dell Appassure Reply which takes a snapshot.  The SQL database and the Evault server are backed up at the same time while the stores are in backup mode.

Backing Up
Enterprise Vault
Information Governance
Restore
  • MikeM-2468's avatar
    MikeM-2468
    12 years ago

    I finally got a good restore with both SQL and the EV data from the same point in time while everything was in backup mode.  The current journal index is still showing failed, but I can search up to the point of the backup.

    The server is 10.0.1.1171.  It was upgraded many times from the old KVS versions through current.  I believe it was on 2007 at one point. 

    All the partition paths are present and in the correct place.  The restore was a full snapshot - everything is identical.

    Running EVSVR verify on the index comes up with many errors like:
    2013-03-22 21:50:42                      Event Output: Unable to complete retrieval request      Reason:           The system cannot find the path specified.  (0x80070003)   Vault:              12 13 2012 to   Vault Id:           10F1CB019EF2ECE48A220E7F980872F251110000archive.domain.com   Item Id:            201303213854289~201303210821230000~Z~50DB6BC227898B02E2138DD7F731FAD1   Reference:          Vault/RI   Extended Item Info:    Supplementary Info:                                (0xc0041ae2)

    I remember when I was on 9, I was told by Symantec there was a way to recover the index if it was completely lost.  Is that an option?  Since this discussion was begun I cut a new journal index so that it would be smaller and easier to recover.

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Silly questions maybe, but ...

     

    After your test recovery..  are items being picked up from the journal mailbox?  Is the indexing service running?  Are the indexes and journal vault stores both back out of backup-mode?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago

    You may also want to run a synchronization against the journal indexes anyway which is good practice after a DR scenario as well

    But agreed with rob, sounds like its just in a read only state

  • MikeM-2468's avatar
    MikeM-2468
    Level 4
    12 years ago

    It makes sense that it would still be in backup mode after the restore.  I just confirmed that it is out of backup mode.  How long should it take for the new items to show up considering there has been no email at all since the backup.  How is the synchronization performed? 

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    If there has been no email since the backup, then nothing will be in the journal mailbox, and therefore nothing new will be added to the journal archive.

     

    Or am I missing something there?

     

    EV10 index synchronisation is done from the 'Manage Indexes' tool, which you get to by right clicking 'Indexes' in the VAC.

  • MikeM-2468's avatar
    MikeM-2468
    Level 4
    12 years ago

    Sorry, I wasn't clear.  There was no mail since the backup except my test emails today.

  • MikeM-2468's avatar
    MikeM-2468
    Level 4
    12 years ago

    I just did a synchronize and it took about a minute to run.  Still don't see the new items and the date still ends at the backup time. 

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Where have you done the restore/recovery to?

    Is journaling on the Exchange-side of things configured in that environment?

    If it isn't then sending/receiving a few test emails won't add items to the journal archive.. since there is nothing being journaled by Exchange.

    If journaling is enabled on Exchange, then have a look at the journal mailbox.  Are there any items in it?

  • MikeM-2468's avatar
    MikeM-2468
    Level 4
    12 years ago

    In the log I see:

    Index volume is marked as failed.

    Archive Name: Journal Archive
    Index Volume ID: 1956A8B1D0F8AC24EAE14D8BDF7AE99471110000archive.domain.com_475
    Reason: None
    Error Type: FrenzyErrorDetected

  • MikeM-2468's avatar
    MikeM-2468
    Level 4
    12 years ago

    It's a full recovery environment.  All of Exchange and Evault is present.  Items hit the journal mailbox, disappear but never show up in the search. 

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Looking in Google-land, the frenzyerrordetected coule be solved by:

     

    http://www.symantec.com/business/support/index?page=content&id=TECH196901

     

    However I would expect your production journal archive would be suffering this same problem - simply doing a restore of the environment isn't going to cause the index to be rebuilt.... unless you issued a rebuild request?

     

    Have a look at the Journal Archive index..  is it marked as failed?

     

    The event you referenced above, when was it logged in relation to:

    * The backup

    * The restore

    * The synchronise

    * Ingesting new items (your test emails)