Forum Discussion

Jeffrey_Kraus's avatar
Jeffrey_Kraus
Level 2
5 years ago

Getting event ID 28993 Unable to convert item content Reason: The converted content is too large

Hi, Im getting a lot of these error. is there a way to allow larger file to be prossesed into Evault. we need to save these files for audit and legal issues. I'm running EV ver 12.4.0.1303 Unable t...
  • GertjanA's avatar
    GertjanA
    5 years ago

    Hello Jeff,

    The item IS archived, it is not indexed. This means that a Legal search (using Discovery Accelerator as example) will not find key words in the attachment itself. If it is attached to an email, it will find that mail.

    There are some caveats when indexing very large items. It will slow down your archiving for instance, it uses a lot of memory also. You need to look at Content Conversion

    If you go here look for 28993 you find some articles and kb's describing the issue, and advising possible workarounds.

GertjanA's avatar
GertjanA
Moderator

Hello Jeff,

The item IS archived, it is not indexed. This means that a Legal search (using Discovery Accelerator as example) will not find key words in the attachment itself. If it is attached to an email, it will find that mail.

There are some caveats when indexing very large items. It will slow down your archiving for instance, it uses a lot of memory also. You need to look at Content Conversion

If you go here look for 28993 you find some articles and kb's describing the issue, and advising possible workarounds.

Jeffrey_Kraus's avatar
Jeffrey_Kraus
Level 2
5 years ago

Thanks  Gertjan,

It appears I have bigger issues. the entire index directory was deleted more than 8 months ago. We had a third party (outside legal consul) supposedly administrating and monitoring this server. They left it as a **bleep** show. Well they are gone now!! And I'm left to pick up the pieces. the wiped out the whole directory structure C:\EVStorage\index\index1-8. I found and old copy of the directory on another drive, but there is not enough room to copy it to the old directory. I want to put these file on a New Drive, but having trouble with the move index wizard.

I'll create another post for this 

thanks for your help

Jeff