Forum Discussion

mrauf's avatar
mrauf
Level 4
9 years ago

How Remove the Place holder or X-Mark from the files.

Hello,

I  am facing an issue to restore all files from FSAUtility, I am using the following command to restore in the same location.

C:\program files (x86)\enterprise vault>fsautility -b -s "\\pbad-emdesign\EM_Design\SHAMIYAH" -recurse 

or

C:\program files (x86)\enterprise vault>fsautility -t -s "\\pbad-emdesign\EM_Design\SHAMIYAH" -f

and i getting the below error.

FSA Data Mover Utility.
Symantec Enterprise Vault.
Copyright (c) 2010. Symantec Corporation.

Bulk Recall of Placeholders
Folder      : \\pbad-emdesign.pbad.sbg.com.sa\EM_Design\SHAMIYAH
Processing file list... 100%
XML Log file generated.
There were errors with Bulk recall, See the log file for details:
C:\Program Files (x86)\Enterprise Vault\Reports\FSAUtility\EV_FILESYSTEM_UTILITY_LOG_20150826162228.xml
Done.

I am unable to remove the Place Holder from the files, please find the attachment.

My Configuration Deatils:- 

Enterprise Vault - 10.3

Windows - 2008 R2 Enterprise 64 Bit

Please kinldy give me the proper solution.

 

Thanks

 

Abdul Rauf

 

 

Agents
Enterprise Vault
Evaluating
Information Governance
Restore
Troubleshooting
Windows Server (2003-2008)
  • AndrewB's avatar
    AndrewB
    9 years ago

    someone had the same exact error in this post https://www-secure.symantec.com/connect/forums/bulk-recall-enterprise-vault-failing and what they did to fix it was use this utility:

    How to use the FSAFixOfflineFile tool

8 Replies

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  • dcVAST's avatar
    dcVAST
    Level 5
    9 years ago

    Can you dtrace fsautility and see what shows up.

    Have you checked bypassrecalllimits https://support.symantec.com/en_US/article.TECH47861.html

  • dcVAST's avatar
    dcVAST
    Level 5
    9 years ago

    For files that are offline but no longer valid placeholders you can use FSAFixOfflineFile: http://www.symantec.com/docs/HOWTO56261

  • mrauf's avatar
    mrauf
    Level 4
    9 years ago

    i am getting below error

    There were errors with Bulk recall, See the log file for details:

    C:\Program Files (x86)\Enterprise Vault\Reports\FSAUtility\EV_FILESYSTEM_UTILITY_LOG_20150830084645.xml

  • AndrewB's avatar
    AndrewB
    Moderator
    9 years ago

    if you go to C:\Program Files (x86)\Enterprise Vault\Reports\FSAUtility\ and open the file EV_FILESYSTEM_UTILITY_LOG_20150830084645.xml what errors does it indicate?

  • mrauf's avatar
    mrauf
    Level 4
    9 years ago

    Dear Andrew

    it's giving below status error

     

    Item Status
    \\pbad-emdesign.pbad.sbg.com.sa\EM_Design\UMM AL QURA\(umm al qura) 21-06-07\TO-Asaad jadat (umm al qura) 21-06-07.tif Error in determining whether the file is a placeholder – Failure
  • AndrewB's avatar
    AndrewB
    Moderator
    9 years ago

    someone had the same exact error in this post https://www-secure.symantec.com/connect/forums/bulk-recall-enterprise-vault-failing and what they did to fix it was use this utility:

    How to use the FSAFixOfflineFile tool