Forum Discussion

jdewing's avatar
jdewing
Level 4
11 years ago

Journaling: Archived Items stuck in the journal mailbox

After journal items archived, some stay in the mailbox forever while other items moved to the Enterprise Vault.  Right now I have about ~100 archived items stuck in the mailbox dating back for couple...
Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • JesusWept3's avatar
    JesusWept3
    11 years ago

    really it should be moved to invalid journal report, but i guess it depends on how the SMS handles it.
    I think really you need to talk to SMS support and see if there is something you can do to have it move the items or delete them, at least just from the journal, or talk to EV support to see if its a bug as to why it won't move the item to a failed folder instead of just leaving it there

jdewing's avatar
jdewing
Level 4
11 years ago

I don't know if I want to excluded the Journal Mailbox from SMSME (Symantec Mail Security for MS Exchange".  "Virus" attached to email could still go to Journal Mailbox and then it will get archived.

I'm trying to figure out if I can exclude with attachement "Quarantined Attachment.txt" to delete it